Established 2009

Royal Ace

Royal Ace Casino first came onto the scene in 2009. It was originally owned by Warren Cloud, Ace Revenue group owner. It was then taken over by Virtual Casino Group. 

Since then, things have not worked out so well for this online casino, as they’ve gained a poor reputation for slow payouts and terrible customer service. The site does have an attractive, old-fashioned appearance, but it’s not enough to make up for its other shortcomings.

Casino rating: 2 Stars

See all bonuseskeyboard_arrow_rightVisit Casino to get a FREE bonus

4 players claimed

Bonus PointsWelcome Bonuses

A 100% bonus with no limit. Royal Ace Casino will match every dollar on your first deposit.

1. Create an account with Royal Ace Casino.
2. When making your first deposit, redeem the code NEWROYAL100.

Terms and Conditions:
*Only valid on first deposit.
*Must be wagered 30x if played on Slots, Keno, Scratch Cards or Bingo.
*Must be wagered 60x if played on Table Games and Video Poker.
*Wagers on Roulette, Craps, Baccarat, Pai Gow Poker, Pontoon 21, War, Sic Bo, and 'Shooting games’ are not allowed with this bonus.

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bonus code

NEWROYAL100

Become first to claim it !!

Bonus PointsFirst Deposit Bonuses

Get a 100% first deposit bonus with no limit!

1. Create an account with Royal Ace Casino.
2. When making your first deposit, redeem the code NEWROYAL100.

Terms and Conditions:
*Only valid on first deposit.
*Must be wagered 30x if played on Slots, Keno, Scratch Cards or Bingo.
*Must be wagered 60x if played on Table Games and Video Poker.
*Wagers on Roulette, Craps, Baccarat, Pai Gow Poker, Pontoon 21, War, Sic Bo, and 'Shooting games’ are not allowed with this bonus.

  • 00Days
  • 00hours
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  • 00seconds

bonus code

NEWROYAL100

Become first to claim it !!

Bonus PointsDeposit Match Bonuses

Sign up and get a 100% deposit match bonus with no limit.

1. Create an account with Royal Ace Casino.
2. When making your first deposit, redeem the code NEWROYAL100.

Terms and Conditions:
*Only valid on first deposit.
*Must be wagered 30x if played on Slots, Keno, Scratch Cards or Bingo.
*Must be wagered 60x if played on Table Games and Video Poker.
*Wagers on Roulette, Craps, Baccarat, Pai Gow Poker, Pontoon 21, War, Sic Bo, and 'Shooting games’ are not allowed with this bonus.

  • 00Days
  • 00hours
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bonus code

NEWROYAL100

Become first to claim it !!

Bonus PointsNo Deposit Bonuses

Enjoy a $25 free chip when you sign up for an account at Royal Ace Casino.

1. Create an account
2. Use CODE: ROYALTY25

Terms & Conditions:
1. This bonus comes with a 30x playthrough requirement
2. Free chip can only be played on Slots and Keno.
3. There is a maximum cashout of $100.
4. Players cannot redeem consecutive free offers. If your last transaction was a free offer, you must make a deposit before redeeming.

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bonus code

ROYALTY25

Become first to claim it !!

Bonus PointsNo Wagering Bonuses

How to:
1. Create an account with Royal Ace Casino
2. Deposit a minimum of $50
3. Use promo code 4EVERSWEET
4. Claim your bonus

Terms and Conditions:
*Requires a minimum deposit of $50.
*Bonus valid on Slots, Keno, Bingo, and Scratch Card games.
*Free spins are however subject to wagering requirements of 30x the amount.

Get a 350% no wagering bonus for Royal Ace Casino and 30 free spins on 16Sweet Slots when you use code 4EVERSWEET.

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bonus code

4EVERSWEET

Royal Ace at a Glance

  1. US PLAYERS ACCEPTED - Good news if you want to join in and play from the states; Royal Ace Casino is currently offering those in the states the chance to sign up.

  2. MOBILE FRIENDLY - You can take your favorite games anywhere and play at any time. There is nothing to download so you can load up and play instantly.

  3. TERRIBLE CUSTOMER SERVICE - If you haven’t got much patience, you will lose it very quickly speaking to someone at this online casino. You may not even get a reply at all.

  4. SMALL NUMBER OF GAMES - There may not be many games, but they look good and function well.

  5. POOR WITHDRAWALS - This online casino takes an age to give players their winnings. There is also a lack of options for withdrawing funds back to your account.

Royal Ace - Casino Slots

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Ronin9 players claimed

Deposit and Withdrawal

Deposit Options

MasterCardMasterCard

  • Minimum: $50
  • Maximum: $1,000

VisaVisa

  • Minimum: $50
  • Maximum: $1,000

NetellerNeteller

  • Minimum: $50
  • Maximum: $1,350

Bank CheckBank Check

  • Minimum: $50
  • Maximum: $1,350

BitcoinBitcoin

  • Minimum: $50
  • Maximum: $1,350

Withdrawal Options

NetellerNeteller

  • Minimum: $100
  • Maximum: $2,500

Bank Wire TransferBank Wire Transfer

  • Minimum: $100
  • Maximum: $2,500

Bank CheckBank Check

  • Minimum: $100
  • Maximum: $2,500

BitcoinBitcoin

  • Minimum: $100
  • Maximum: $2,500

Rewards & Loyalty

Comp Points and VIP Program:

Royal Ace Casino’s VIP program consists of 5 levels. Although their website isn’t very clear as to how to rank on their VIP list, they specify that more information regarding becoming a VIP is available after sign up. This casino offers comp points too, which can be redeemed for bonus cash, and it is likely that the number of comp points a player has will influence their VIP rank and status. The breakdown of each of the 5 levels are shown below:

 

VIP LevelJackQueenKingAceRoyal Ace
Comp Points1 earned per $10 wagered1 earned per $7.50 wagered1 earned per $5 wagered1 earned per $5 wagered1 earned per $2 wagered
Access to Exclusive VIP Bonuses
Monthly Insurance
Specialized Gifts  

Promotions

50%

Boost on deposits from 5-7-om on Mondays -- must call casino to receive.

Play Now
250%

Tuesday bonus for deposits over $50, plus 100% refund if you lose all funds before clearing bonus.

Play Now
100%

Contact casino for a $100 bonus chip on Wednesdays if you’ve made deposits on three straight days.

Play Now
320%

Deposit $50 and get $160 in bonus cash, on an unlimited number of deposits on Thursdays.

Play Now
100%

Make a $50 deposit and receive a free entry into their $5000 Paydirt! Slot tournament.

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290%

Bonus on $50 Saturday deposit plus 50 free spins on select slots.

Play Now
100%

Free chips awarded on Sundays based on total amount wagered that week.

Play Now
Promotions Fine Print

The casino’s rules for bonuses depending on whether they are free bonuses (no deposit bonuses) or deposit bonuses. For free bonuses, the standard wagering requirement is 30x for Slots, Keno, Scratch Cards and Bingo. The wagering requirement is increased to 60x for all allowed Table Games and Video Poker. However, Roulette, Craps, Pai Gow Poker, Baccarat, War, Sic Bo, and “Shooting games” do not count for meeting wagering requirements. However, if a player wagers bonus funds on games of different wagering contributions, the highest wagering requirement among the played games must be met for the entire bonus. To qualify for these free bonuses, the player must only have $5 or less in their funds. Additionally, two free bonuses cannot be redeemed consecutively. The player must have made at least one deposit in between each free bonus. If the player wishes to withdrawal a free bonus, these conditions must be met, and the max they can withdraw is 1x the face value of the bonus, with a minimum of $100. All free chips valued below $50 will come with a cashout limit of no more than, nor less than, $100.

 

For regular deposit bonuses, the specific wagering requirement may differ for each one. Also, Royal Ace Casino is mindful of players who redeem bonuses they are not entitled to. In those cases, the bonus and corresponding will be revoked.

 

In regards to VIP monthly cashback and comp points bonuses, both have a wagering requirement of 30x on Slots, Keno, Bingo, and Scratch Cards. The wagering requirement is also 60x for Table Games and Video Poker, but they cannot be wagered on Roulette, Craps, Pai Gow Poker, Baccarat, War, Sic Bo, and “Shooting games”. The monthly cashback is calculated on all deposits (minimum $50), which were made over the previous month, and has a minimum withdrawal of $100. The minimum comp points needed for redemption is 1,000, and they can be redeemed at the rate of 100 per $1. However, Royal Ace Casino requires that the player’s funds be $0 and no pending withdrawals before these points can be redeemed. The maximum withdrawal for comp points is 1x the value, meaning that the player cannot make any money on the bonus funds received from comp points.

 

It should also be noted that for all bonuses, the only two games that are not eligible to be played are “Banana Jones” and “Fish Catch”.

Contact & Support

mail_outlinehelp@royalacecasino.com
|
phone(888) 288-2944

About Royal Ace

What Software and Games Does Royal Ace Have?

Software 

Royal Ace Casino is operated by Realtime Gaming (RTG), a middle-tier developer in the online casino industry. There are two ways to play on this casino.

The first is a downloadable client that provides the complete online casino experience. It is highly responsive and is pleasing to the eye.  One possible drawback: it is mainly designed for Windows users. If you have a Mac, it may not work.

However, there is another option - instant play. This has most of the games offered by the downloadable client and can be used by anyone. After you login to the web client, you can start playing after a few clicks.

Games available 

Online casinos with the most games have the most customers. Ultimately, customers want a broad selection so they can find the best games that will make them some money.

This is why the games lobby is the cornerstone of every online casino.

Royal Ace Casino is one of those that fits into the middle. Instead of creating a great experience with multiple developers providing the best games, they decided to stick to an exclusive provider - Realtime Gaming (RTG).

This company has been in the gaming software business for years - and you can tell by how the games work. They run smoothly but there is a lack of innovation that can make them feel outdated compared to more modern casinos.

To reach the games lobby, players just select Instant Play - but this is not on the home page. Once they have clicked this, they are taken to a new page that shows all the games. 

Each game is separated into one of the following categories: slot, table games, video poker and speciality games.

Here are all the games you can expect to find at Royal Ace Casino.

Slots

Slots cover the most space of any online casino, period. This is because they are the most sought after game mode for online casino players. There are many to choose from, each with its own theme and prize pool. 

At Royal Ace Casino, you can find a host of slots including: Aztec’s Treasure, Bubble Bubble, Cleopatra’s Gold, Count Spectacular, Coyote Cash, Crystal Waters, Derby Dollars, Double Ya Luck, Dream Run, Eagle Shadow Fist, Enchanted Garden II, Eternal Love, Fantasy Mission Force, Ghost Ship, God Of Wealth, Gods Of Nature, Green Light, Hairway To Heaven, Lucha Libre and Naughty Or Nice.  There are also many others.

Table Games

For those who prefer table games over slots, you can find a selection of classic game types and titles at Royal Ace Casino. 

Here are the games you can play:

  • 21 Blackjack

  • 21 Face Up

  • Baccarat

  • European Blackjack

  • Let ‘Em Ride

  • Match Play 21

  • Pai Gow Poker

  • Perfect Pairs

  • Pontoon

  • Suit ‘Em Up Blackjack

  • Super 21

  • Tri Card Poker

  • Vegas Three Card Rummy

Video Poker

Video poker remains a fan favorite game type. It’s so easy to play and is similar to slots but requires some decision making to win.

Here are the video poker games to play at Royal Ace Casino:

  • Aces & Eights

  • All American Poker

  • Deuces Wild

  • Bonus Poker

  • Double Bonus Poker

  • Double Double Bonus Poker

  • Double Jackpot Poker

  • Double Double Jackpot Poker

  • Jacks Or Better

  • Joker Poker

  • Loose Deuces

  • 777’s Wild

Specialty Games

Speciality games don’t fit into any of the other categories, so they have been placed all together in their own space.

Here you will find the following games:

 

Can I Play Royal Ace On My Mobile Phone?

Royal Ace Casino looks a lot better on a mobile device than it does on a desktop or laptop. However, the better appearance does not mean better function, even though there is a single dropdown menu that enables players to navigate the casino and all its features.

Accessing the casino from a desktop or laptop requires Flash Player if you want to play on the Instant Play version. If you don’t want to play for real, there is a demo version so you can test out some new games or try new strategies without having to log into your account and spend a penny.

Unfortunately, the mobile version doesn’t let you see any of the games unless you create an account with them first (which is weird).

This seems a bit backwards because players would surely want to know what games they can play before they sign up to the service.

What Bonuses and Promotions Does Royal Ace Have?

For players looking for the best promotions and bonuses, this online casino probably isn’t the one for you. There are a few offers but they are not anything special.

There is a 100% deposit match bonus that they say they will match up to any amount - which, to be fair, is something that could benefit high rollers.

There isn’t much else. Players can vote for their favorite slots which can get land them a no max bonus and a few free spins. This isn’t too bad but nothing to write home about.

These are the only bonuses and promotions on offer. Needless to say, it’s not a lot to offer, especially to new players looking for a reason to try a new casino. 

In the event that you do decide to take up these bonuses, you must meet the wagering requirements. These are determined by how much you deposit and how much of the bonus is redeemed.

For example, if you deposit $500 and claim a 100% match bonus that requires a 30x wagering requirement, you must wager 30x more than your deposit bonus ie $15,000 before you can cash out.

Does Royal Ace Have a Loyalty Program?

Despite the lack of promotions, Royal Ace Casino does have a VIP scheme to reward local customers. There are multiple tiers to the program. As players move up through each tier, they unlock further perks and rewards, ranging from increased table limits to better cashback options.

What Deposit Methods Does Royal Ace Offer?

US players can expect a pretty small number of deposit options at Royal Ace Casino. This doesn’t come as a surprise since the majority of elements on the website are pretty average already.

Note that not all of these deposit methods are available for withdrawals.

Here are all the available ways to fund your casino account:

  • Debit and credit cards (Visa, Mastercard and American Express)

  • Digital wallets (Neteller)

  • Bank transfer

  • Bitcoin

  • Discover and prepaid cards

Note that you must register your credit card before you can deposit into your account. Royal Ace Casino will provide an online Credit Card Agreement Form for you to complete.

You must also provide a copy of your government-issued ID before you can start making bets.

Once this has been completed, you can make your deposit. Royal Ace Casino has a minimum deposit amount of $50 per transaction.

What Withdrawal Methods Does Royal Ace Offer?

This is where Royal Ace Casino really lets you down. While the number of deposit methods is pretty average in size, the number of ways to withdraw your winnings from your casino account is poor.

There are only two ways to withdraw your funds: bank transfer and checks.

This is poor - but it gets worse.

No matter which of the above methods you choose to withdraw your funds, there is a minimum withdrawal limit of $100. This indicates that the casino is only suited for high rollers. 

There is also a maximum withdrawal limit which is determined by how much you deposit. For example, if you deposit $100 and redeem a 10x max cash out coupon, the maximum you can withdraw is $1,000 ($100 x 10).

There is a maximum weekly payout of only $2,500. So even if you are a high roller, you won’t be able to get much back.

To top it all off, the time it takes to get the money into your bank account is extremely slow. For this reason, you are probably better off finding another online casino to play.

Is Royal Ace a Safe Place to Play?

One of the biggest criticisms of Royal Ace Casino is its terrible customer support. If you look at what previous players have to say, you will find that they all say the same things: the customer support is very unprofessional and can be just plain rude.

Why would anyone play at a casino where the staff don’t want to help you? It’s really bad.

If you were to take their own word, it would seem that Royal Ace Casino offers good customer support options. 

To start, they have a FAQ section split into three categories, namely General Questions, Deposit Questions, and Payout Questions, so players can easily find the information they seek.

If these don’t solve your problems, you can email the support team.

Different teams have different email addresses - another sign that they should have good customer service by providing dedicated teams for certain issues.

In reality, email communication is extremely slow.

Alternatively, if you want a quick solution, there is a live chat feature. However, while it’s supposed to be the fastest way to get answers, be prepared to wait.

Another point worth mentioning is that Royal Ace Casino “operates” under a gambling license issued by the Government of Costa Rica. However, no matter where you look on the website, you cannot find any trace of this license.

For this reason, it is not an online casino you can trust. There are other certifications on the website but they don’t mean that it is a safe place for gaming. You’re much better off enjoying yourself at an online casino that clearly shows its licensing.

Trust is the most important aspect of an online casino. Without a license, they cannot prove they are regulated and that your funds and personal details are safe.

Bottom line

There are a few factors that destroy any arguments for gambling at Royal Ace Casino. Firstly, the time it takes to complete a withdrawal is far too slow. Secondly, there is no licensing on their website so they can’t be trusted.

These are two pillars of online gambling. If you can’t get your money back and you can’t trust them, why on Earth would you play here?

There are certainly much better online casinos than Royal Ace Casino so try your luck somewhere else.

 

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