Established 2010

Captain Jack Casino

Captain Jack Casino first launched in 2008. Compared to other online casinos, it’s one of the newer ones. 

The casino welcomed US players, but even though they had a limited number of options for play, it still managed to attract a good number of players. This was partly due to the fact that the games to play at Captain Jack Online casino were developed by Realtime Gaming (RTG).

However, there were a multitude of complaints by past players that Captain Jack Casino was not paying out, issues that unfortunately persist today.

Casino rating: 1 Star

See all bonuseskeyboard_arrow_rightVisit Casino to get a FREE bonus

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Bonus PointsWelcome Bonuses

This is a welcome bonus distributed over 10 100% deposits up to $1,000 each. The only exceptions are the 5th and 10th deposits. The 5th deposit comes with an additional 50% bonus of all initial 4 deposits, and the 10th comes with an additional 100% bonus of all previous 4 deposits, equaling a grand total of $11,000.

1. Create an account with Captain Jack Casino and redeem the code GS001 on your first deposit.
2. For the 2nd, 3rd, and 4th deposits, redeems the codes, GS002, GS003, and GS004, respectively.
3. Contact customer support to redeem the 5th deposit bonus.
4. For the 6th, 7th, 8th and 9th deposits redeems the codes, GS006, GS007, GS008, and GS009, respectively.
5. Contact customer support to redeem the 10th deposit bonus.

Terms and Conditions:
*The minimum deposit for each bonus is $30.
*Bonus funds AND deposit must be wagered 30x.
*Roulette, Craps, Pontoon, Baccarat only count as 50% towards the wagering requirement.

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bonus code

GS001

Become first to claim it !!

Bonus PointsFirst Deposit Bonuses

Make your first deposit and get a 100% bonus worth up to $11,000. There is a 30x wagering limit.

1. Create an account with Captain Jack Casino and redeem the code GS001 on your first deposit.
2. For the 2nd, 3rd, and 4th deposits, redeems the codes, GS002, GS003, and GS004, respectively.
3. Contact customer support to redeem the 5th deposit bonus.
4. For the 6th, 7th, 8th and 9th deposits redeems the codes, GS006, GS007, GS008, and GS009, respectively.
5. Contact customer support to redeem the 10th deposit bonus.

Terms and Conditions:
*The minimum deposit for each bonus is $30.
*Bonus funds AND deposit must be wagered 30x.
*Roulette, Craps, Pontoon, Baccarat only count as 50% towards the wagering requirement.

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bonus code

GS001

Become first to claim it !!

Bonus PointsDeposit Match Bonuses

Enjoy a 100% deposit match bonus worth up to $11,000 on your first 10 deposits. Both bonus funds and the deposit have a 30x wagering limit.

1. Create an account with Captain Jack Casino and redeem the code GS001 on your first deposit.
2. For the 2nd, 3rd, and 4th deposits, redeems the codes, GS002, GS003, and GS004, respectively.
3. Contact customer support to redeem the 5th deposit bonus.
4. For the 6th, 7th, 8th and 9th deposits redeems the codes, GS006, GS007, GS008, and GS009, respectively.
5. Contact customer support to redeem the 10th deposit bonus.

Terms and Conditions:
*The minimum deposit for each bonus is $30.
*Bonus funds AND deposit must be wagered 30x.
*Roulette, Craps, Pontoon, Baccarat only count as 50% towards the wagering requirement.

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bonus code

GS001

Become first to claim it !!

Bonus PointsHigh-roller Bonuses

High rollers can enjoy a 100% deposit match bonus worth up to $11,000 on their first 10 deposits. There is a 30x wagering limit.

1. Create an account with Captain Jack Casino and redeem the code GS001 on your first deposit.
2. For the 2nd, 3rd, and 4th deposits, redeems the codes, GS002, GS003, and GS004, respectively.
3. Contact customer support to redeem the 5th deposit bonus.
4. For the 6th, 7th, 8th and 9th deposits redeems the codes, GS006, GS007, GS008, and GS009, respectively.
5. Contact customer support to redeem the 10th deposit bonus.

Terms and Conditions:
*The minimum deposit for each bonus is $30.
*Bonus funds AND deposit must be wagered 30x.
*Roulette, Craps, Pontoon, Baccarat only count as 50% towards the wagering requirement.

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bonus code

GS001

Become first to claim it !!

Bonus PointsDeposit Match Bonuses

This is a deposit match bonus that requires players to win more than the original deposit amount to make a withdrawal. For example, if the player gets $100 from this bonus, and then has $150 after making a wager, the player can withdraw $50. There is no max cash-out.

1. Create an account with Captain Jack Casino.
2. Use the code JACKS180 on your deposit to claim this bonus.

Terms and Conditions:
*The bonus fund is non-cashable.
*The bonus funds AND deposit must be wagered at least 1x before withdrawal.
*This bonus is only valid for Slots, Keno, Bingo and Scratch Cards.

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bonus code

JACKS180

Become first to claim it !!

Bonus PointsNo Wagering Bonuses

This bonus has no wagering requirements. In order to make a withdrawal, players need to win more than the original deposit. While bonus funds are non-cashable, there is no max cash-out for winnings.

1. Create an account with Captain Jack Casino.
2. Use the code JACKS180 on your deposit to claim this bonus.

Terms and Conditions:
*The bonus fund is non-cashable.
*The bonus funds AND deposit must be wagered at least 1x before withdrawal.
*This bonus is only valid for Slots, Keno, Bingo and Scratch Cards.

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bonus code

JACKS180

Become first to claim it !!

Bonus PointsFirst Deposit Bonuses

Make your first deposit and get a 250% bonus. There is a 30x wagering limit.

1. Create an account with Captain Jack Casino.
2. Use the code JACKS250 on your deposit to claim this bonus.

Terms and Conditions:
*The minimum deposit for each bonus is $30.
*Bonus funds AND deposit must be wagered 30x.
*Tables Games Video Poker only counts as 50% towards the wagering requirement.

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bonus code

JACKS250

Become first to claim it !!

Bonus PointsDeposit Match Bonuses

Enjoy a 250% deposit match bonus to play on all games. It comes with a 30x wagering limit.

1. Create an account with Captain Jack Casino.
2. Use the code JACKS250 on your deposit to claim this bonus.

Terms and Conditions:
*The minimum deposit for each bonus is $30.
*Bonus funds AND deposit must be wagered 30x.
*Tables Games Video Poker only counts as 50% towards the wagering requirement.

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bonus code

JACKS250

Become first to claim it !!

Bonus PointsReload Bonuses

1. Create an account with Captain Jack Casino.
2. Use the code JACKS180 on your deposit to claim this bonus.

Terms and Conditions:
*The bonus fund is non-cashable.
*The bonus funds AND deposit must be wagered at least 1x before withdrawal.
*This bonus is only valid for Slots, Keno, Bingo and Scratch Cards.

Captain Jack offers a reload bonus worth 180% when you use promo code JACKS180

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bonus code

JACKS180

Captain Jack Casino at a Glance

  1. BLACKLISTED SITE - We do not recommend that you play at this site. This casino does all it can to prevent players from withdrawing their money. Some players have reported that it can even take more than two months for withdrawals to be processed.
  2. SMALL GAME SELECTION - The relatively small pool of games available is best suited for new players, as online casino veterans will likely find them lacking.
  3. BIG WELCOME BONUS - On the plus side, there is a huge welcome bonus package worth as much as $11,000.
  4. AWFUL WITHDRAWALS - As noted above, the site has a problematic history when it comes to players actually being able to withdraw their money. 
  5. LACK OF LICENSING INFO - There is no information to show who operates and regulates this site.

Captain Jack Casino - Casino Slots

Asgard15 players claimed
Cleopatra's Gold6 players claimed
Fruit Frenzy9 players claimed
Ronin9 players claimed

Deposit and Withdrawal

Deposit Options

MasterCardMasterCard

  • No minimum
  • No maximum

VisaVisa

  • No minimum
  • No maximum

NetellerNeteller

  • No minimum
  • No maximum

Withdrawal Options

NetellerNeteller

  • No minimum
  • No maximum

Bank Wire TransferBank Wire Transfer

  • No minimum
  • No maximum

Rewards & Loyalty

Comp Points

Captain Jack Casino rewards its players with comp points. These points are awarded at the rate of 1 comp point per $10 wagered in the casino. They can be redeemed for bonus cash at the rate of 100 comp points per $1. Two conditions must be met, however, before the player can redeem comp points for bonus cash. The first is that the player must have at least 1,000 comp points, even though only 100 equals $1. The second is that the players’ account balance has to be $0. 


VIP Program

Captain Jack Casino also offers a VIP program. Each player can rank among 5 different VIP levels. Each level and their associated benefits are shown in the chart below:

 

VIP Benefits
LevelStoawaySwabieSwashbucklerBuccaneerCaptain
Comp Points Earned1 point per $10.00 wagered1 point per $7.50 wagered1 point per $5.00 wagered1 point per $5.00 wagered1 point per $2.00 wagered
Higher Table Limits2x4x8x20x40x
Monthly Insurance10% (1x max cash-out)10% (2x max cash-out)15% (3x max cash-out)17% (4x max cash-out)20% (5x max cash-out)
Account ManagerPersonal Account ManagerPersonal Account ManagerDedicated VIP HostDedicated VIP Host
Exclusive VIP Bonuses
Weekly Cash Back
Fast Track on Withdrawals
Luxurious VIP Gifts

 

 

Although Captian Jack Casino remains vague as to how players can rank up in the VIP system, it is assumed that players who play more and accumulate more comp points will likely become higher ranking VIPs.

 

Promotions

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333% Smashing Bonus

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250% Play up a storm – CODE: STORMLORDS250

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Promotions Fine Print

Captain Jack Casino requires a minimum 30 times wagering of deposit and bonus (excluding Roulette, Craps, Pontoon, Baccarat, with each $1 wagered on Blackjack and Video Poker counting as $0.50 wagered). Prior to withdrawal a balance greater than deposit plus bonus is required.

Each bonus is only available to players with no account balance and no pending withdrawals. Offers available once per player and not valid in conjunction with any other offers. There is also a minimum of 30 times wagering of Cashback bonus (excluding Roulette, Craps, Baccarat, Pai Gow Poker & Sic Bo, with each $1 wagered on Blackjack and Video Poker counting as $0.50 wagered).

Cashback is credited each Monday 00.01EST for all players with no pending withdrawals, no withdrawals over the previous seven days and a balance under $10.00. Cashback is calculated on all deposits which were made over the previous seven days.

 

 

Contact & Support

mail_outlinehelp@captainjackcasino.com

About Captain Jack Casino

Software and games available

Perhaps the only points going for Captain Jack Casino are the software and the games. The games, with an excellent selection made enjoyable by a strong software foundation.

Software 

Captain Jack Casino is powered by Realtime Gaming (RTG), a respected and successful game developer that has built a solid reputation for reliable, fair gaming. 

Players enjoy RTG games because they can expect a trouble-free experience. The quality may not be top-tier like some other online casinos, but they tend to meet many players’ requirements for style of play. For example, the software has a great jackpots game in Paydirt.

Since the games are all powered by RTG, Captain Jack Casino games come with a downloadable client that can be played using Flash and mobile devices. 

Games available 

To be fair, Captain Jack Casino has a good number of games from which to choose. 

The games on offer at Captain Jack Casino can be found at many other online casinos and all are powered by Realtime Gaming. As such, they are very similar in terms of design. 

After playing for a while, you may find this tedious, but to inexperienced players who are still learning the basics of playing online casino games, it’s something to appreciate.

All the games on offer at Captain Jack Casino are easy to use and run smoothly thanks to RTG. Players have the option of playing in their browser or by downloading the client and playing on the dedicated software. However, playing online ensures better security.

Here are the games available on Captain Jack Casino.

Slots

There are 97 slots to play on the downloadable client version of Captain Jack Casino, but only 29 on Instant Play. They all have a simple interface to give players a satisfying experience.

While this may seem like too much of the same for experienced players, the prizes on offer are enough to take their mind off that point.

Progressive jackpots have proven to be very popular at Captain Jack Casino. Although the collection is small, they do have well-known titles such as 777 and fun-themed slots like Trigger Happy, a slot game set in the Wild West.

Table Games

There are 18 table games to play on the downloadable client version of Captain Jack Casino, with only 17 on Instant Play. 

Here is the list of available table games:

  • Baccarat
  • Blackjack
  • European Blackjack
  • Face Up 21
  • Let'em Ride
  • Match Play 21
  • Pai Gow Poker
  • Perfect Pairs
  • Pontoon
  • Red Dog
  • Suit'em Up
  • Super 21
  • Texas Hold'em Bonus Poker
  • Tri-Card Poker
  • Vegas Three Card Rummy
  • War
Video Poker

This is one of the most popular games to play at Captain Jack Casino because it is very easy to play. Video poker is similar to playing slots except that it requires some basic decision making.

Captain Jack Casino has 20 variants to try, including the popular Jacks or Better, Deuces Wild and Joker Poker.

Here’s the full list:

  • Aces and Eights
  • All American Poker
  • Bonus Deuces Wild
  • Bonus Poker
  • Bonus Poker Deluxe
  • Deuces Wild
  • Double Bonus Poker
  • Dbl. Dbl. Bonus Poker
  • Dbl. Dbl. Jackpot Poker
  • Double Jackpot Poker
  • Jacks or Better
  • Joker Poker
  • Loose Deuces
  • Mystery Bonus Poker
  • Pick'em Poker
  • Sevens Wild
Specialty Games

If you want to play roulette at Captain Jack Casino, you would find it in the “Speciality Games” section of the casino. They have American, European and French Roulette, so you could play any version you want. Multiplayer roulette is another option available.

Specialty Games also include Craps and other dice games, a couple of bingo games and a single Keno game.

Here’s the full list of Speciality Games at Captain Jack Casino:

  • American Roulette
  • Banana Jones
  • Bonus Bingo
  • Craps
  • Diamond Blackjack
  • European Roulette
  • European Slot Poker
  • French Roulette
  • Hot Dice
  • Keno
  • Lucky 8's
  • Magic 7's
  • Multiplayer Roulette
  • Roaring Twenties Bingo
  • Sic Bo
  • Treasure Tree

Mobile capability 

Captain Jack Casino is compatible with desktop and mobile devices.

Players can play on their desktop browser or by downloading the client. While the web-based casino is the more secure option, it doesn’t come with the complete graphics package that accompanied the downloadable client. Flash is also required to play the web-based casino.

Mobile capability requires no dedicated app to download. However, the online casino is very can jump into the games quickly without having to download anything onto their device. 

The mobile version of Captain Jack Casino ios available to iOS, Android and Windows users.

Promotions and bonuses

Captain Jack Casino has a huge bonus to use - and when we say huge, we really mean it! They offer a welcome bonus consisting of 100% match bonuses of up $11,000 spread out over 10 deposits. 

Each deposit gives a 100% deposit match bonus up to $1,000. However, the fifth deposit gives a 50% match bonus on the previous four deposits and the tenth deposit requires no deposits at all - players receive a 100% match bonus on the previous four deposits.

This could mean a ton of money to play with.

Captain Jack Casino also has a 180% match bonus for slots, keno and bingo. Players need to deposit $40 or more to be eligible for this bonus.

But no matter which bonus you choose, all players are required to meet the wagering requirements before they can claim any bonus funds on offer; most of these bonuses are not withdrawable cash.

Once you meet the wagering requirements, you are able to cash out your winnings.

For the $11,000 welcome bonus, there is a 30x wagering requirement, meaning that players had to wager their deposit amount 30 times before they could withdraw the cash won from the bonus. For example, if you deposited $1,000, you had to first wager $30,000.

The wagering amount increases to more than 30x for playing table games or video poker.

It’s worth noting that different games have different ways to contribute to the wagering requirements at Captain Jack Casino. For example, the slots have a 100% contribution. This meant that if you placed a $100 wager on any slot, the wagering requirement is reduced by $100.

On the other hand, games like blackjack and video poker have a 50% contribution. This means that if you place a $100 wager on a hand of video poker, the wagering requirement is reduced by $50. You need to risk more to withdraw your winnings.

Loyalty rewards

Captain Jack Casino has a 5-tier VIP program for players. As players move up each tier, they unlock more perks to enhance their experience at the tables.

These perks includ higher table limits, monthly insurance, dedicated hosts, expedited cash outs, a better comp points to wagered money ratio and more.

Here are some details about each level in particular:

Level 1 benefits:

  • 2x table limits
  • Exclusive access to VIP promotions and bonuses
  • Weekly cashbacks 
  • 10% monthly insurance 
  • 1 comp point per $10.00 

Level 2 benefits:

  • Personal Account Manager
  • 4x table limits (4X)
  • Exclusive access to VIP promotions and bonuses
  • Weekly cashbacks 
  • 10% monthly insurance 
  • 1 comp point per $7.50 

Level 3 benefits:

  • Fast track on withdrawals
  • Personal Account Manager
  • 8x table limits
  • Exclusive access to VIP promotions and bonuses
  • Weekly cashbacks 
  • 15% monthly insurance 
  • 1 comp point per $5.00 

Level 4 benefits:

  • Personal and dedicated VIP host
  • Exclusive Gifts 
  • Fast track on Withdrawals
  • 20x table limits
  • Exclusive access to VIP promotions and bonuses
  • Weekly cashbacks 
  • 17% monthly insurance 
  • 1 comp point per $5

Level 5 benefits:

  • Luxury VIP rewards 
  • Personal and dedicated VIP host
  • Fast track on withdrawals
  • 40x table limits
  • Exclusive access to VIP promotions and bonuses
  • Weekly cashbacks 
  • 20% monthly insurance 
  • 1 comp point per $2.00

Players can redeem comp points for cash. For every 100 comp points, they can redeem them for $1. This is actually above average for the online casino industry.

Deposit methods 

There are a limited number of deposit methods on Captain Jack Casino, but those they did have are used by the vast majority of businesses.

Here are the deposit methods available at Captain Jack Casino:

  • Debit and credit card (Visa and MasterCard)
  • Digital wallets (Neteller and Click2Pay)

Deposits are free at Captain Jack Casino and the funds are usually available to play with straight away.

Captain Jack Casino has a minimum deposit limit of $50 per transaction.

Withdrawal methods 

There are only a handful of withdrawal methods at Captain Jack Casino.  They are as follows:

  • Digital wallets (Neteller)
  • Checks
  • Bank transfer

This is the area that causes great concern.

According to their terms and conditions, Captain Jack Casino takes several days to process a withdrawal. It could take up to 7 business days until funds are sent from the casino account. It could then take a few more days after that for the money to appear in a bank account.

There are also strict withdrawal limits in place. For example, the minimum withdrawal amount is $2,500 a week. 

Criticism / Controversies

Where do we start…

First of all, players must be sure that they are playing at a site they can trust. One way online casinos show players this is by displaying some form of licensing on their website. 

Captain Jack Casino seems to think differently. They do not display any licensing information on their website at all. Not only does this create a lack of trust in the company, but it also shows that they may not be regulated by anyone.

There have been many complaints about the company’s customer service - the lack of it to be precise. Players have said that it can take hours for representatives to respond to an email. In some cases, they don’t get a response at all.

Then there is the fact that withdrawals are terrible. It can take two months for players to get their money back from their casino account, so don’t expect to get it back for a good while.

In some cases, players don’t even get their money back at all.

These are the biggest sins an online casino can commit.

Bottom line

Stay away and avoid Captain Jack Casino at all costs. Until it can prove improvements in trust and withdrawal speed, there is no reason to go anywhere near this online casino.

Find another one for play. There are so many online casinos of better quality and trustworthiness from which to choose, at least one of them is best-suited to offer you a fun and secure gaming experience. This is not it. Consider alternatives like Bovada or Slot Madness.

 

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