Established 2002

Sun Palace Casino

Established in 2002 and owned by the Mainstreet Casino Group, Sun Palace Casino stands as one of the older casinos on the world wide web.  Just one look at the site will tell you it hasn’t been updated in recent times. 

Everything from the flashing banner on the homepage to the logo and download requirement of the games is a blast from the past. If you’re looking for a modern and up-to-date casino, this isn’t the one for you!

Casino rating: 1 Star

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Bonus PointsDeposit Match Bonuses

Get a 200% match bonus up to $2,000. Valid on Slots, Scratch Cards and Keno.

1. Redeem coupon code SLOTS200 at the cashier prior to making your deposit.

Terms and Conditions:
*$20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Valid games include Slots (excluding progressives), Video Slots, Keno and Scratchcards.
*Bonus may only be claimed once.

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bonus code

SLOTS200

Become first to claim it !!

Bonus PointsHigh-roller Bonuses

High Rollers can get a 200% match bonus up to $2,000 that’s valid on Slots, Scratch Cards and Keno.

1. Redeem coupon code SLOTS200 at the cashier prior to making your deposit.

Terms and Conditions:
*$20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Valid games include Slots (excluding progressives), Video Slots, Keno and Scratchcards.
*Bonus may only be claimed once.

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bonus code

SLOTS200

Become first to claim it !!

Bonus PointsCashback Bonuses

Players at Sun Palace can earn 20% cash back, up to $500 on all of their Monday deposits.

1. Deposit a minimum of $20 on Mondays between 0:00am to 23:59pm
2. A 20% bonus on all your Monday deposits will be credited to your account on Tuesday.

Terms & Conditions
1. This bonus comes with a 40x wagering requirement.
2. Bonus funds cannot be wagered in the following games: Live Dealer, Progressives, Craps, Caribbean Hold’em, Stand and Draw, Baccarat, Tri Card Poker, Roulette, Three Card Rummy, Sic Bo, Blackjack, and 21 Games.
3. Any winnings coming from bonus money in accounts in which the last deposit is older than 3 months will expire and be forfeited.

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Bonus PointsHigh-roller Bonuses

High rollers will find a 150% bonus up to $3,000.

1. Redeem coupon code IDBSUNPALACE or 150BONUS at the cashier prior to making your deposit.

Terms and Conditions:
*$20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Bonus may only be claimed once.

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bonus code

150BONUS

Become first to claim it !!

Bonus PointsWelcome Bonuses

New players will find a 400% welcome bonus worth up to $10,000.

1. Create an account at Sun Palace Casino.
2. On your first deposit, redeem the coupon code 400BONUS at the cashier prior to making your deposit.

Terms and Conditions:
*Offer is valid only for a new player's first deposit.
*$20 minimum deposit required.
*Maximum cashout allowed is $2,000.
*The bonus AND initial deposit must be wagered 50x to get a withdrawal.

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bonus code

400BONUS

Become first to claim it !!

Bonus PointsFirst Deposit Bonuses

Make your first deposit at Sun Palace Casino and get a 400% match bonus up to $10,000.

1. Create an account at Sun Palace Casino.
2. On your first deposit, redeem the coupon code 400BONUS at the cashier prior to making your deposit.

Terms and Conditions:
*Offer is valid only for a new player's first deposit.
*$20 minimum deposit required.
*Maximum cashout allowed is $2,000.
*The bonus AND initial deposit must be wagered 50x to get a withdrawal.

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bonus code

400BONUS

Become first to claim it !!

Bonus PointsDeposit Match Bonuses

Get a 400% deposit match bonus worth up to $10,000, though note that this is only available to first-time players at the casino.

1. Create an account at Sun Palace Casino.
2. On your first deposit, redeem the coupon code 400BONUS at the cashier prior to making your deposit.

Terms and Conditions:
*Offer is valid only for a new player's first deposit.
*$20 minimum deposit required.
*Maximum cashout allowed is $2,000.
*The bonus AND initial deposit must be wagered 50x to get a withdrawal.

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bonus code

400BONUS

Become first to claim it !!

Bonus PointsHigh-roller Bonuses

High Rollers are in luck at Sun Palace Casino, where they can get a 400% match bonus up to $10,000. Note: new players only.

1. Create an account at Sun Palace Casino.
2. On your first deposit, redeem the coupon code 400BONUS at the cashier prior to making your deposit.

Terms and Conditions:
*Offer is valid only for a new player's first deposit.
*$20 minimum deposit required.
*Maximum cashout allowed is $2,000.
*The bonus AND initial deposit must be wagered 50x to get a withdrawal.

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bonus code

400BONUS

Become first to claim it !!

Bonus PointsOnline Slots Bonuses

Enjoy a 200% slots bonus up to $2,000 that’s also valid on Scratchcards and Keno.

1. Redeem coupon code SLOTS200 at the cashier prior to making your deposit.

Terms and Conditions:
*$20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Valid games include Slots (excluding progressives), Video Slots, Keno and Scratchcards.
*Bonus may only be claimed once.

  • 00Days
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bonus code

SLOTS200

Become first to claim it !!

Bonus PointsMobile Casino Bonuses

Mobile players can enjoy a 150% deposit match bonus up to $3,000.

1. Redeem coupon code IDBSUNPALACE or 150BONUS at the cashier prior to making your deposit.

Terms and Conditions:
*$20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Bonus may only be claimed once.

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bonus code

150BONUS

Sun Palace Casino at a Glance

  1. US PLAYERS NOT ACCEPTED - Although marketed towards the US market, players from the States are not able to sign up for this online casino. It’s exactly bad news, skip to the bottomline if you’re curious as to why. 
  2. RTG SOFTWARE - Players will find a great selection of games with the RTG software found on the site. Everything from card and table games to slots and video poker are available - everything a player could ever wish for. 
  3. HUGE BONUSES - If players are looking for huge bonuses, they’ll feel right at home at Sun Palace Casino. A word of warning: huge bonuses often mean huge wagering requirements, so it will be difficult to cash-out with any profit.
  4. DATED SITE AND SOFTWARE - Visit the site and you’ll feel the blast from the past with a dated logo, flashing banners, and downloadable software. Great if you like nostalgia, not so great if you’re a fan of keeping things modern, fresh and up-to-date. 
  5. LONG WITHDRAWAL TIMES - When it comes to cashing out your winnings, you’ll have a job on your hands.  There are plenty of customer complaints in this area. Players should expect long withdrawal times and an uncooperative casino, not exactly a winning combination. 

Sun Palace Casino - Casino Slots

Asgard15 players claimed
Cleopatra's Gold6 players claimed
Fruit Frenzy15 players claimed
Ronin9 players claimed

Deposit and Withdrawal

Deposit Options

MasterCardMasterCard

  • Minimum: $25
  • Maximum: $500

VisaVisa

  • Minimum: $25
  • Maximum: $500

Withdrawal Options

Check by MailCheck by Mail

  • Minimum: $150
  • Maximum: $399.99

Check by CourierCheck by Courier

  • Minimum: $400
  • Maximum: $2,500

NetellerNeteller

  • Minimum: $150
  • Maximum: $5,000

Rewards & Loyalty

Comp Points

Comp points are awarded by wagering money in any game. These points can be used for redeeming cash bonuses. Every 100 comp points earned can be redeemed for $1. The conversion from comp points earned to wagered money depends on where the player ranks in the VIP system. 1 comp point could be earned by wagering anywhere from $8 - $15. The maximum cash out allowed however is only 5x the amount of bonus funds received from the redeemed comp points. Players will also receive an additional bonus based on the amount of comp points redeemed from the previous month. These bonuses are shown in the chart below:

Money Redeemed From Comp Points In The Previous MonthBonus Amount
$200 - $499$25
$500 - $999$50 
$1,000+$75

 

VIP Program

Sun Palace Casino also rewards its players with their VIP system.

The player has the opportunity to rank among 5 different levels: 

 

• Regular

• Silver

• Gold

• Platinum

• Diamond

 

Although their terms and conditions are not very specific as to how players achieve each rank, it is assumed that generally speaking, players who are more active on the casino will be promoted to higher ranks. Benefits such as lower bonus wagering requirements are given to players of higher ranks. The chart below illustrates such benefits:

VIP Wagering Requirements
GamesCash-Out Wagering Requirements
 RegularSilverGoldPlatinumDiamond
Valid Games40x40x35x30x30x
Multihand Video Poker & Video Poker90x80x70x50x50x
Live Dealer Games, Progressives, Craps, Caribbean Hold’em - Stud and Draw, Baccarat, Tri Card Poker, Roulette, Three Card Rummy, Sic Bo, BlackJack and 21 GamesINVALIDINVALIDINVALIDINVALIDINVALID
Maximum Withdrawal$500$500$1,500$2,500$5,000

Promotions

200%

Double Match Up Monday – Get a 200% match bonus.

Play Now
20%

Cash Back Monday – Get 20% cash back up to $500.

Play Now
250%

Mad Tuesday – Get a 250% match bonus.

Play Now
300%

Wild Wednesday – Get a 300% match bonus up to $300.

Play Now
95%

Thirsty Thursday – Receive a 95% match bonus up to $95. You can use this offer up to 3 times.

Play Now
250%

Freaky Friday – Receive a 250% match bonus.

Play Now
100%

Thank God it’s Saturday – (100%) Get a bonus up to $95. Use this up to 3 times.

Play Now
100%

Super Sunday – (100%) Get a bonus worth up to $150. You can use this 3 times.

Play Now
100%

Earn a $20 refer-a-friend bonus when they deposit $50 or more.

Play Now
Promotions Fine Print

A minimum deposit of $20 is required to participate in any promotion or bonus. All promotions can only be Claimed or Redeemed by using specific coupon codes, which need to be entered prior making the deposit at the cashier.

The standard wagering requirement for bonus funds is 40x. If bonus funds are wagered in Multihand Video Poker and Video Poker, the wagering requirement is increased to 90x. Bonus funds cannot be wagered in the following games: Live Dealer Games, Progressives, Craps, Caribbean Hold’em - Stud and Draw, Baccarat, Tri Card Poker, Roulette, Three Card Rummy, Sic Bo, Blackjack and 21 games.

Any winnings coming from bonus money in accounts in which the last deposit is older than 3 months will expire and be forfeited. Additionally, accounts that are inactive for 180 days or more may be closed by Sun Palace Casino.

 

Contact & Support

mail_outlinesupport@sunpalacecasino.eu

About Sun Palace Casino

Software and games available 

Sun Palace Casino is a Real Time Gaming (RTG) casino.  As a result, it exclusively uses the RTG software for all games available. 

Software 

The software available is exclusively RTG based, but this doesn’t mean that there is a limited number of games - quite the contrary. 

The RTG provider is well-regarded in the online gaming industry for providing a fantastic selection of various games, themes, and options for play in each of their casinos. The software is smooth to play, reliable and tested by mathematicians from TST to ensure fair and genuine gaming. 

Games available

Players won’t be at all disappointed when looking at the wide range of games available thanks to the RTG software present on the site.

Slots

Slots are arguably the best feature that players are able to wager on at any RTG casino and Sun Palace is no different. 

There is a huge number of slots with just about every imaginable theme available for consideration as players scroll through the lists. Whether it’s 777, Stardust, Ancient Gods or Panda’s Gold - there’s a theme to suit everyone. 

Worth a look if you’re a player in love with the reels!

Specialty games 

The specialty games at Sun Palace Casino are some of the more interesting games, with unexpected entries for a casino site. 

Enter the category and you’ll see the classic Keno alongside Bonus Bingo and Roaring Twenties Bingo. If players love to jump between traditional casinos, slots and the odd game of bingo - it’s a great selling point of the site. 

Card and table games 

If the traditional card and table games are what a player tends to look for at a casino, Sun Palace has a great selection. 

From classic favorites including Blackjack and Baccarat to Vegas Three Card Rummy and Craps, players are able to filter through and get involved with whatever they fancy the most. There are countless variations too, so if players become tired of one, they can quickly and easily move on to the next. 

Video poker 

RTG sites have the bragging rights with the largest collection of video poker games available on the web. 

No matter a player's favorite video poker variation, they are able to play it at Sun Palace Casino. From 7 Stud Poker and Aces Eights to Deuces Wild and Joker Poker - there is everything a poker player could ask for all at the old school site. 

Mobile capability 

No matter the device of choice, players shouldn’t find any difficulty when playing.  Each of the following is fully compatible. 

  • Desktop (Windows + Mac)
  • Tablet (Android + iPad)
  • iPhone 
  • Android

Although it’s dated, with a responsive site there are few complaints when playing on mobile. However, players may want to use the downloadable software when using a desktop or laptop in an effort to increase the quality of the games available. 

Promotions and bonuses

Moving on to the promotions and bonuses available at Sun Palace casino, players can expect to see a huge number of big-money offers for both new and existing customers. 

400% welcome bonus up to $10,000

Sign up, deposit the minimum $20 and you’ll be awarded a giant 400% welcome bonus topping out at $10,000. 

Although there is the potential for a huge bonus, the everyday player won’t be expecting to stretch to the higher numbers - a $2,500 deposit would be required. When you’re taking into account the wagering requirements of the bonus (in this case, they’re pretty high) players shouldn’t be expecting to cash out many pennies from the promotion. 

That being said, funds can be used in slots, scratchcards, and keno.  It will be automatically applied to those players fulfilling the criteria (depositing the minimum $20). Further details can be found in the site’s wagering terms and conditions section. 

Note: As with any new bonus, it is vital that players check out the wagering requirements so they’re not left disappointed with a too-good-to-be-true bonus. For the above promotion, the wagering requirements are particularly large with 50x (bonus + deposit). 

E.g., if a deposit of $100 is made, a player is required to wager $500 a total of 50 times if they want a return on the bonus. With a total wager of $25,000 required, it’s difficult to reach the threshold. 

150% bonus - up to $7,000 free

If the above welcome promotion isn’t exactly to your taste, you’re free to change things up and use the second welcome bonus offer...

Opt for the alternative and you’ll see a 150% bonus with up to $7,000 by using the promo code below. Bonus funds are viable to be used slots, scratchcards, and keno with the requirement of the minimum $20 deposit still standing. 

Promo bonus code: SLOTS200 

Note: Wagering requirements apply. 

$20 free + 20 free spins 

If you’re a player who is more interested in the simpler bonuses in life, you’re entitled to a simpler bonus with $20 free alongside 20 free spins. 

Free spins will be valid for the Crystal Waters Slot with cash valid for all slots that a player may fancy. When using the promo codes below, you are able to claim the bonuses and jump straight into the games. 

Promo bonus code: 20FREECASH / 20FREESPINS 

Note: Wagering requirements apply. 

Daily member bonuses

With a daily member bonus for each day of the week, it’s not just the welcome bonuses that you need to be looking out for at Sun Palace Casino . 

Every day is different on the site, so it pays to time your deposits for maximum rewards. You can see the full list of daily member bonuses below: 

  • Double match up Monday: 200% bonus
  • Mad Tuesday: 250% bonuses 
  • Wild Wednesday: 300% bonus 
  • Thirsty Thursday: Free spins + 200%
  • Freaky Friday: 250% bonuses 
  • Thank God It’s Saturday - Use them all 
  • Super Sunday - Triple season bonuses 
A note on requirements 

When it comes to checking up and doing your homework on the bonuses offered, there is nothing more important than checking the wagering requirements before depositing your hard-earned cash. 

Depending on the bonus chosen, minimum deposits may also vary so it pays to check on the site itself for information surrounding the bonuses. 

Loyalty rewards

Players are also awarded for their time spent at the site with a series of bonuses and promotions available for existing customers. 

The loyalty program itself works on a comp points system in which players earn points for playing the games they love and can, in turn, redeem those points collected for cash. The more comp points redeemed, the bigger the bonus and the further through the levels a player will travel. 

 

Level 

Comp Points Redeemed

Bonus

I

$200 - $499

$25

II

$500 - $999

$50 

III

$1,000 or more 

$75

Table: The three-tier level system used at Sun Palace Casino

 

Alongside the loyalty program, players are in with a chance of winning one of ten weekly prizes of $100 in free cash. In order to become eligible for the special bonus, players should contact the customer service department for instruction. 

Deposit methods 

When considering a deposit and Sun Palace Casino, players will see a wide range of different deposit methods that can be used to play the games they love. 

From the typical Visa and Mastercard options to an MST Gift Card and ClickandBuy, there is a number of great ways players can deposit. You can see the full list of deposit methods below: 

  • Bitcoin, ClickandBuy, instaDebit, MasterCard, Money Order, MST Gift Card, Neteller,  Skrill, Visa, Visa Electron  

Withdrawal methods 

Withdrawal methods are somewhat lacking at Sun Palace casino.  Although there are several options, players have reported tremendous difficulty when attempting to cash out. 

With so many other casinos offering withdrawal straight back into the bank accounts used to make a deposit, it’s a little strange that Sun Palace doesn’t allow the option.  You can see the full list of withdrawal methods below: 

  • ACH, Cheque, Money Order, Neteller, Skrill, Bitcoin 

To add to the limited number of withdrawal methods, players will then have to navigate tedious withdrawal times, giving the casino one of the worst reputations for getting players' hands back on their cash. You can see the full list of withdrawal times below: 

  • EWallets: 0-24 hours
  • Pending Time: 0-48 hours
  • Bank Transfers: 7-12 days
  • Credit / Debit Cards: 10-12 days
  • Cheques: 21-28 days

Although it may not seem too bad at first glance, there are countless complaints and nightmare stories surrounding the withdrawal of funds from the casino. 

With some reviewers claiming they are waiting for over a month at a time for withdrawals to process and others reporting the casino dragging their feet when paying big wins, it’s suggested that players choose other online casinos to call their local. 

Criticism / Controversies

Unfortunately, there are not exactly glowing customer reviews for Sun Palace Casino with players reporting long withdrawal times and uncooperative tendencies from the casino when dealing with big wins. 

Difficulties when withdrawing

The absolute last thing that players want to see from a casino is difficulties when trying to withdraw funds. Unfortunately, that’s the case at Sun Palace Casino. 

There are countless complaints and player reviews showing the site to be unresponsive and that there is limited interaction with customer support when trying to withdraw large sums of money. This is a huge red flag in any online casino and leads us to believe that there are rogue practices ongoing at the site. 

Similarly, the site itself is part of the Mainstreet Group of casinos, a group that has previously been discovered to enforce rogue terms to players winning large sums. As a result of the findings on the Sun Palace Casino alongside others from the Mainstreet Group, no ethical recommendation can be made to join or play at the site. 

Bottomline

There may be a great selection of games, plenty of deposit and new player bonuses and a loyalty scheme in place, but with such a questionable history surrounding the withdrawals, the casino cannot be recommended to any player. 

Countless customer testimonials and reviews surrounding the rogue nature, alongside the association with the Mainstreet Group, lead us to believe that the casino is untrustworthy and should be avoided. Plenty of other high-quality casinos offering similar games are available, like Bovada or Cafe Casino, for example. 

 

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