Established 2005

Dreams Casino

This online casino has been around in some form and under several different names since 2005. In 2015, Cirrus Casino rebranded itself Dreams Casino. The rebranding seems to be an attempt to outrun a bad reputation. It is part of the GamblingWages Group of online casinos which, in turn, is connected to the disreputable Virtual Group. This online casino group has a horrible reputation throughout the industry and has been the subject of many customer complaints through the years, usually about slow or no payments and bad customer service experiences.  

Dreams Casino is licensed in Costa Rica and is available for players in many areas of the world. Like most online casinos, there are plenty of restrictions but Dreams is allowed in many countries where others are not. The list of permitted countries includes the U.S. (except for New York and Maryland), China, Russia, Australia, and most of Europe. Although there are exceptions, the main areas where it is restricted are South America, Africa, and the Middle East.

Casino Rating: 1 star

 

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Bonus PointsWelcome Bonuses

This welcome package is a potential $4,500 bonus comprised of 3 separate deposits. The 1st deposit consists of a 200% match up to $2,500 + 50 spins on Book of Dead. The 2nd is a 40% match up to $3,000 + 30 spins on Legacy of Egypt. The 3rd deposit is a 60% match up to $1,500 + 40 spins on Golden Ticket.

1. Create an account with Dream Vegas Casino.
2. Make a minimum deposit of $20.
3. Redeem your welcome bonus.

Terms & Conditions:
*Bonus is subject to 35x wagering requirements.
*Max bet allowed is $5.
*Bonus is not available to deposits made by Skrills and Neteller.

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Bonus PointsFirst Deposit Bonuses

Your first deposit consists of a 200% match up to $2,500 + 50 spins on Book of Dead.

1. Create an account with Dream Vegas Casino.
2. Make a minimum deposit of $20.
3. Redeem your welcome bonus.

Terms & Conditions:
*Bonus is subject to 35x wagering requirements.
*Max bet allowed is $5.
*Bonus is not available to deposits made by Skrills and Neteller.

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Bonus PointsHigh-roller Bonuses

High rollers can get a potential $4,500 bonus comprised of 3 separate deposits. The 1st deposit consists of a 200% match up to $2,500 + 50 spins on Book of Dead. The 2nd is a 40% match up to $3,000 + 30 spins on Legacy of Egypt. The 3rd deposit is a 60% match up to $1,500 + 40 spins on Golden Ticket.

1. Create an account with Dream Vegas Casino.
2. Make a minimum deposit of $20.
3. Redeem your welcome bonus.

Terms & Conditions:
*Bonus is subject to 35x wagering requirements.
*Max bet allowed is $5.
*Bonus is not available to deposits made by Skrills and Neteller.

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Bonus PointsReload Bonuses

Your second deposit can get a 40% match up to $3,000 + 30 spins on Legacy of Egypt. The 3rd deposit is a 60% match up to $1,500 + 40 spins on Golden Ticket.

1. Create an account with Dream Vegas Casino.
2. Make a minimum deposit of $20.
3. Redeem your welcome bonus.

Terms & Conditions:
*Bonus is subject to 35x wagering requirements.
*Max bet allowed is $5.
*Bonus is not available to deposits made by Skrills and Neteller.

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Dreams Casino at a Glance

  1. BLACKLISTED SITE – The site has been blacklisted or placed on “Do Not Recommend” lists in various places, mostly due to withdrawal issues and poor customer service.  
  2. HARD TO GET YOUR MONEY – The main complaint is that the site makes it very hard to get your money after it has been deposited.
  3. POOR CUSTOMER SERVICE – In addition to difficulty making withdrawals, many players complain of rude and difficult customer service agents when trying to make withdrawals.
  4. ONLY RUNS ON 1 SOFTWARE PROVIDER – The casino has games from only one software provider-RTG-which limits the amount and types of games on the site.
  5. GOOD ACCESSIBILITY – The site is available in most of the U.S., except for New York and Maryland.  It is also available in the rest of North America, Europe, Asia, and Oceana.

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Deposit and Withdrawal

Deposit Options

MasterCardMasterCard

  • Minimum: $20
  • No maximum

VisaVisa

  • Minimum: $20
  • No maximum

NetellerNeteller

  • Minimum: $20 (Not avilable for USA, Canada, France, Spain, Germany, and Singapore)
  • No maximum (Not avilable for USA, Canada, France, Spain, Germany, and Singapore)

BitcoinBitcoin

  • Minimum: $20
  • No maximum

Withdrawal Options

NetellerNeteller

  • Minimum: $100
  • Maximum: $2,000

Bank Wire TransferBank Wire Transfer

  • Minimum: $100
  • Maximum: $2,000

Bank CheckBank Check

  • Minimum: $100
  • Maximum: $2,000

BitcoinBitcoin

  • Minimum: $100
  • Maximum: $2,000

Rewards & Loyalty

Comp Points

Dreams Casino rewards all of its players with Comp Points. Players earn 1 Comp Point for every $10 wagered and can redeem 100 points for $1 cash in the casino. Cash redeemed from Comp Points come with a 30x wagering requirement for Slots, Keno, Bonus Bingo and Scratch Cards, and 60x wagering requirement for Table Games and Video Poker. Cash from Comp Points however cannot be use in Roulette, Craps, Baccarat, Pai Gow Poker, Pontoon 21, War, Sic Bo, and “Shooting games” -e.g. Fish Catch. Lastly, Comp Points are limited to a 1x max withdrawal limit, meaning that the player cannot make any extra money from wagering cash redeemed from Comp Points.

 

VIP Program

The casino also offers a VIP program featuring special promotions. There are 5 VIP Levels at Dreams Casino. Level 1 players enjoy a $100 welcome bonus and the offer increases as players move higher in the VIP Program – up to a $1,000 entry bonus at Level 5. Each level, except for Level 5, can be achieved by either making a one-time deposit or a lifetime deposit. It isn’t clear whether the accumulation of Comp Points has any influence on the player’s VIP rank. The information provided in their terms doesn’t seem to hint at it, but it may be worth inquiring with the casino if this is a VIP club you are interested in joining.

All the perks associated with each level as well as the entry requirements can be found in this chart:

 

VIP LevelLevel 1Level 2Level 3Level 4Level 5
Requirements To Join

$500 initial deposit
or
$25,000 lifetime deposits

$1,000 initial deposit
or
$35,000 lifetime deposits

$3,000 initial deposit
or
$50,000 lifetime deposits

$5,000 initial deposit
or
$10,000 lifetime deposits

INVITATION ONLY
Comp Point Rate1 point / $1,250 wagered1 point / $1,000 wagered1 point / $750 wagered1 point / $500 wagered1 point / $300 wagered
Welcome Bonus$100$150$250$500$1,000
Tailored VIP Only Offers and Bonuses
VIP Account Balance Insurance

Promotions

275%

Bonus to play on jackpots of your choice.

Play Now
250%

No-max bonus to play on the slot game of the month.

Play Now
Promotions Fine Print

A player’s account balance must be $5 or less in order to claim any promotion other than a deposit bonus at Dreams Casino. Only players who have registered a Real Money Account are eligible to receive promotions.

Unless otherwise stated, all bonuses at Dreams Casino have a 30x wagering requirement for Slots, Keno, Scratch Cards and Bingo, or a 60x wagering requirement for table games and Video Poker, before withdrawing.

When it comes to play-throughs, the wagering requirement is determined by the deposit amount plus the amount of the promotional bonus redeemed. All no-play-through bonuses still must be wagered 1x on either Slots, Keno, Bingo and Scratch Cards only. No-play-through bonuses are "sticky", meaning that they can't be withdrawn – only the winnings can. When using a deposit bonus of any kind, the withdrawal must exceed the sum of the deposit AND the deposit bonus in order to be valid.

For a no-deposit bonus, the maximum withdrawal is 1x the face value of the bonus, and the minimum withdrawal is $100. All free chips below $50 will come with a cash-out limit of exactly $100. Players are allowed only 1 free chip in between deposits.

The weekly cash back bonus is calculated on all deposits (minimum $50) which were made over the previous 7 days. The weekly cash back bonus also comes with a 2x maximum allowed withdrawal (minimum $100).

 

Contact & Support

mail_outlinesupport@dreamscasino.com

About Dreams Casino

Software and Games 

Software Available

One of the biggest downfalls of Dreams Casino is that they run games powered by only one software company, Realtime Gaming (RTG). This seriously lessens the diversity of slots and table games you can play on the site. It also leads to many of the games looking and feeling very similarly to each other due to a uniform gameplay interface.  

 
Realtime Gaming

RTG is a casino gaming software company that has been around since 1998. They provide casinos with hundreds of games, including unique and popular casino slots, table and card games, video poker machines, and a continually growing content library. They also offer “Live Dealer” and tournament experiences for several casino table games.

NOTE: Although there is some negative feedback and reviews surrounding Dreams Casino and their alleged parent company, RTG is not affiliated with them. They are just a company that does business with them and powers their games.

Games Available

Dreams Casino has a fair selection of games for players to play with over 200 titles from which to choose. The games are broken into 6 distinct sections. These sections are: Slots Machines – Video Slots, Slots Machines – 3 Reel Slots, Table Games, 21 Games, Video Poker, and Specialty Games.

Slots Machines – Video Slots

The games that dominate Dreams Casino site are slot machines. The casino offers slots games that include a wide range of styles and themes. The type of games they feature the most are video slots, also known as 5-reel slots. These slots offer a more immersive experience for players than the 3-reel variety due to better animation, graphics, and videos and more ways to bet and to win. These video slots have all sorts of themes and storylines but there are only 5 reel slots with 2D graphics on this site. This section has many games but they can all be grouped together in a few different themes like fantasy, sports, action/ adventure, TV and movies, history, and a few others.

 

Slots Machines – 3 Reel Slots

These classic 3-reel slot machines are the kind that comes to mind when you think of traditional, standard slot machines. They work by matching three symbols on all three spinning reels. These slots are definitely not as interesting as the 5-reel variety but for many people they are enjoyable because of the simplicity and less complexity of the betting options, and their nostalgic feeling. There are only eight 3-reel slot options at Dreams Casino. These include titles such as Bank on it, Double Ya Luck, Sevens and Stripes, and Triple 7 Inferno. 

Table Games

The Table Games section of Dreams Casino includes a small list of video table games. “Video Poker” is differentiated from these games although there are various styles of poker included on this list. The eight different card-based table games offered here include: Baccarat, Texas Hold’em Bonus Poker, Tri Card Poker, Pai Gow Poker, Let’em Ride, Vegas Three Card Rummy, War, and Red Dog. 

21 Games

On Dreams Casino, there are eight individual games in the “21” section.  They are: Blackjack, European Blackjack, Face Up 21, Match Play 21, Perfect Pairs, Pontoon, Suit’em Up, and Super 21.

Video Poker

The video poker section seems to have slightly more to offer than the table games and “21” games sections with 16 total selections of video poker to play. However, most of the games also have a “bonus” game, so it is more like eight games with two titles each. Some of the top poker games in this section include: Deuces Wild, Aces and Eights, Sevens Wild, Joker Poker, among others.

Specialty Games

This is the catch-all section for every other game on the site that does not fit into the other sections, although it does include both blackjack and poker games. Here is where you will find games like Keno, Bingo, Craps, and Multi-player, French, American, and European Roulette. The section is rounded out with some random video gambling games named Fish Catch, Banana Jones, and Treasure Tree.  

Overall, because each of these games is powered by the same software engine, the games in each category have a very similar look and feel to others in the same section. This can make for a monotonous time if you only play one style of game.

Mobile capability 

Dreams Casino does say that it has mobile capabilities, although they do not have a specifically designed app for iOS or Android mobile. You can play on a mobile device such as a tablet or smartphone through a web browser.

One issue with the mobile experience at Dreams Casino is that some of the games require you to download files onto your desktop to play. Since this is not possible with a mobile device, it means that not all of the games available for desktop or laptop are available on mobile devices.  

Promotions and bonuses

Bonuses

There are several different bonuses players can receive when signing up for and playing at this casino.

Welcome Bonus

The Welcome Bonus for Dreams Casino is advertised as a $2,000 bonus, but the bonus is actually 200% of the deposit UP TO $2,000.

 One point to note for the Welcome Bonus: Many of the countries eligible to play on the site are NOT eligible to cash out the Free Welcome Bonus.  In fact, fewer than half the eligible countries are allowed can cash out this bonus. Those who can include many of the larger countries such as: the U.S., Australia, New Zealand, Canada, France, Japan, South Africa, and South Korea.  Other large countries such as the UK, China and Spain cannot. To find out about your specific country, there is a very comprehensive list you can download in PDF or Word doc form in their Terms & Conditions section.

Redeposit Bonus

There is also a redeposit bonus on your next deposit.  That one is more accurately advertised for what it is: a 200% deposit bonus. There are specific terms and conditions that go along with this bonus. 

This bonus can only be used on “All Allowed Games” which does not include: Baccarat, Craps, Live Dealer Games, Roulette, Sic Bo, Slot Tournaments, Pontoon 21, or War. The bonus plus the deposit amount must be wagered 30X or more before the bonus will become a real balance that is eligible for withdrawal.

Promotions

There are currently several different promotions being run by Dreams Casino. Promotions are available for VIP members only.

Jackpot Hunter Bonus

A 275% no max bonus for any progressive jackpot slot game.  

Cash Bandits 2 Bonus

A 250% no max bonus plus 30 free spins on the site’s most popular slot game, Cash Bandits 2.

Gemtopia Bonus

A 330% no max bonus plus 50 free spins on the Gemtopia slots game.  

VIP Membership

To partake in these promotions, you must be a VIP member of the casino. There are five different VIP levels, each with different requirements. The higher the level, the bigger the welcome bonus and the more Comp Points for less money wagered. The level requirements are as follows:  

Level 1:

·      $500 initial deposit or

·      $25,000 lifetime deposits

Level 2:

·      $1,000 initial deposit or

·      $35,000 lifetime deposits 

Level 3:

·      $3,000 initial deposit or

·      $50,000 lifetime deposits

Level 4:

·      $5,000 initial deposit or

·      $100,000 lifetime deposits

Level 5:

·      Invitation Only

Deposit/withdrawal methods 

Dreams Casino exclusively uses US Dollars (USD) as their currency of choice for “simplicity”. However, they do state that you can use any type of currency to make a deposit and the site will credit your account in USD at the current true bank exchange rate. They also accept deposits and offer withdrawals in cryptocurrency (Bitcoin only).

Deposits

There are several ways to deposit money to get started playing or to keep your bankroll funded. These include:

Bank Wire Transfer: You can deposit funds via bank transfer into your Dreams Casino account directly from your bank account.

Credit/Debit Cards: The site accepts Visa and MasterCard credit and debit cards. The main page has a Discover card logo but it is not mentioned anywhere else on the site.

eWallets: The site allows deposits through the eWallett Neteller. However, they do note that players from USA, Canada, France, Spain, Germany, and Singapore cannot use this eWallet for deposits.

Prepaid Gift Card: The site’s Banking page does not mention prepaid gift cards but if they are Visa or MasterCard they should work. 

Cryptocurrency: Dreams Casino is one of the growing number of online casinos that accept cryptocurrency, specifically Bitcoin, to fund your account.

Withdrawals

There are also several different ways to get money out of your Dreams Casino account. The minimum withdrawal amount depends on which withdrawal method you use.  There is a maximum limit of $2,000 per week for regular players and $2,500 per week for VIP players.

Bank Transfers: You can receive your money directly into your bank account with a secure wire transfer. The minimum withdrawal for a wire transfer is $200.

Cryptocurrency: You are also able to withdraw your winnings in Bitcoin.

eWallets: Neteller is the only listed eWallet for withdrawing money and, like deposits, country restrictions apply.

Credit / Debit Cards: They do not list credit/debit cards as an option to withdraw money.

Checks: You can get a check via FedEx overnight from Dreams Casino. The minimum is $300 and bank processing expenses and overnight fees apply and will be deducted from the withdrawal. There are additional wait times added to checks (they say 3-8 business days) and they will not send to a P.O. box.

Beware that Dreams Casino reserves the right to impose a processing fee for any withdrawal. The site states “All withdrawals may incur a processing fee of up to $40, depending on the payment processor and/or withdrawal amount.”

Criticism / Controversies

Dreams Casino has a mountain of bad player reviews, customer complaints, and blacklist warnings or do not recommend warnings around the internet. The reason behind this is because   the company that operates the site, the GamblingWages Group, and their parent company, the Virtual Casino Group, are rough online casino operators who have a well-documented reputation of being dishonest and incredibly hard to deal with when it comes to withdrawing funds.

Virtual Casino Group’s online casinos have many methods of delaying payment and you can find many players on different internet forums who share similar stories about this problem. The tactics they use to slow or stop players from getting the money they are owed include a purposefully slow withdrawal process, asking for proof of ID over and over again in order to stall on payments, and poor and consistently unavailable customer service.

Common examples of this include anecdotes about the casino repeatedly asking for different forms of documentation for banking accounts and identification. First, one representative will ask for the documents then say they are not valid. The dispute will be escalated to another “manager” and the process will continue to play out no matter how much information people send. The reps who are holding up the money are often described as very rude and hard to deal with.

There is almost no information provided by the group itself that can be found online.  However, there are plenty of anecdotes about dealing with the company and losing money because of it. The group was once headquartered in Costa Rica, but it is now believed that they run their casinos from Czech Republic or elsewhere in Europe. They are also known for rebranding their casinos to disguise their bad reputation, hence Cirrus Casino became Dreams Casino.

On their site, Dreams Casino tells players that they are “focused on providing players around the globe the very best in online gambling entertainment. This includes, but is not limited to, fast, fair, and visually appealing casino games, safe and secure deposit and withdrawal options, top-notch player support”.  Unfortunately, it does not take much digging to find dozens of players who found the opposite to be true. 

One point to note about Dreams Casino specifically is that although many players complain bitterly about incredibly slow withdrawals, more players seem to report eventually getting their money than is the case with certain other Virtual Casino Group properties.

Bottom Line

The bottom line for Dreams Casino is that it does not seem to be run by a reputable company. Any casino that makes you struggle so much to get paid, if they pay out at all, is not a casino with which you want to do business. Unfortunately, this is exactly what their parent company is known for, which means Dreams Casino should be avoided. There are sites online where you will see good reviews but there are so many more where their sketchy business practices are discussed.  

Ultimately, with so many other more trustworthy and reliable online casinos, why would you waste your time with a casino like this? In fact, there are plenty of great options that offer better bonuses, promotions, and loyalty programs as well as a wider selection of games and a more diverse software lineup. This site has been blacklisted in multiple places so playing there is simply not advisable.  The sheer quantity of online complaints from players who have struggled to get paid or have not gotten paid at all gives Dreams Casino such a low overall score. We do not recommend playing here at all. 

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