Established 2002

Sun Palace Casino

Sun Palace Casino has been operating since 2002, so it is not a fly-by-night operation. However, it also hasn't exactly kept up with the times. For example, while the site is mostly mobile-friendly, they have used tables on some pages that do not resize. And, whoever designed the site used dark blue and grey for the links; it's nearly impossible to see those against the black background on both desktop and mobile. Also, some of the links redirect to sunpalacecasino.eu, which is a very outdated website.

Owned by the Main Street Vegas Group, Sun Palace Casino is based in Panama and licenced in Costa Rica. Main Street Vegas was established in 1999, and owns four other online casinos, all running on Real Time Gaming software. While the group is overall considered reputable, it's also known for very high wagering requirements and very slow cashouts.

Casino rating: 1 Star

See all bonuseskeyboard_arrow_rightVisit Casino to get a FREE bonus

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Bonus PointsDeposit Match Bonuses

Get a 200% match bonus up to £2,000. Valid on Slots, Scratch Cards and Keno.

1. Redeem coupon code SLOTS200 at the cashier prior to making your deposit.

Terms and Conditions:
*£20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Valid games include Slots (excluding progressives), Video Slots, Keno and Scratchcards.
*Bonus may only be claimed once.

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bonus code

SLOTS200

Become first to claim it !!

Bonus PointsHigh-roller Bonuses

High Rollers can get a 200% match bonus up to £2,000 that’s valid on Slots, Scratch Cards and Keno.

1. Redeem coupon code SLOTS200 at the cashier prior to making your deposit.

Terms and Conditions:
*£20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Valid games include Slots (excluding progressives), Video Slots, Keno and Scratchcards.
*Bonus may only be claimed once.

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bonus code

SLOTS200

Become first to claim it !!

Bonus PointsCashback Bonuses

Players at Sun Palace can earn 20% cash back, up to £500 on all of their Monday deposits.

1. Deposit a minimum of £20 on Mondays between 0:00am to 23:59pm
2. A 20% bonus on all your Monday deposits will be credited to your account on Tuesday.

Terms & Conditions
1. This bonus comes with a 40x wagering requirement.
2. Bonus funds cannot be wagered in the following games: Live Dealer, Progressives, Craps, Caribbean Hold’em, Stand and Draw, Baccarat, Tri Card Poker, Roulette, Three Card Rummy, Sic Bo, Blackjack, and 21 Games.
3. Any winnings coming from bonus money in accounts in which the last deposit is older than 3 months will expire and be forfeited.

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Become first to claim it !!

Bonus PointsHigh-roller Bonuses

High rollers will find a 150% bonus up to £3,000.

1. Redeem coupon code IDBSUNPALACE or 150BONUS at the cashier prior to making your deposit.

Terms and Conditions:
*£20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Bonus may only be claimed once.

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bonus code

150BONUS

Become first to claim it !!

Bonus PointsWelcome Bonuses

New players will find a 400% welcome bonus worth up to £10,000.

1. Create an account at Sun Palace Casino.
2. On your first deposit, redeem the coupon code 400BONUS at the cashier prior to making your deposit.

Terms and Conditions:
*Offer is valid only for a new player's first deposit.
*£20 minimum deposit required.
*Maximum cashout allowed is £2,000.
*The bonus AND initial deposit must be wagered 50x to get a withdrawal.

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bonus code

400BONUS

Become first to claim it !!

Bonus PointsFirst Deposit Bonuses

Make your first deposit at Sun Palace Casino and get a 400% match bonus up to £10,000.

1. Create an account at Sun Palace Casino.
2. On your first deposit, redeem the coupon code 400BONUS at the cashier prior to making your deposit.

Terms and Conditions:
*Offer is valid only for a new player's first deposit.
*£20 minimum deposit required.
*Maximum cashout allowed is £2,000.
*The bonus AND initial deposit must be wagered 50x to get a withdrawal.

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bonus code

400BONUS

Become first to claim it !!

Bonus PointsDeposit Match Bonuses

Get a 400% deposit match bonus worth up to £10,000, though note that this is only available to first-time players at the casino.

1. Create an account at Sun Palace Casino.
2. On your first deposit, redeem the coupon code 400BONUS at the cashier prior to making your deposit.

Terms and Conditions:
*Offer is valid only for a new player's first deposit.
*£20 minimum deposit required.
*Maximum cashout allowed is £2,000.
*The bonus AND initial deposit must be wagered 50x to get a withdrawal.

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  • 00hours
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bonus code

400BONUS

Become first to claim it !!

Bonus PointsHigh-roller Bonuses

High Rollers are in luck at Sun Palace Casino, where they can get a 400% match bonus up to £10,000. Note: new players only.

1. Create an account at Sun Palace Casino.
2. On your first deposit, redeem the coupon code 400BONUS at the cashier prior to making your deposit.

Terms and Conditions:
*Offer is valid only for a new player's first deposit.
*£20 minimum deposit required.
*Maximum cashout allowed is £2,000.
*The bonus AND initial deposit must be wagered 50x to get a withdrawal.

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bonus code

400BONUS

Become first to claim it !!

Bonus PointsOnline Slots Bonuses

Enjoy a 200% slots bonus up to £2,000 that’s also valid on Scratchcards and Keno.

1. Redeem coupon code SLOTS200 at the cashier prior to making your deposit.

Terms and Conditions:
*£20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Valid games include Slots (excluding progressives), Video Slots, Keno and Scratchcards.
*Bonus may only be claimed once.

  • 00Days
  • 00hours
  • 00minutes
  • 00seconds

bonus code

SLOTS200

Become first to claim it !!

Bonus PointsMobile Casino Bonuses

Mobile players can enjoy a 150% deposit match bonus up to £3,000.

1. Redeem coupon code IDBSUNPALACE or 150BONUS at the cashier prior to making your deposit.

Terms and Conditions:
*£20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Bonus may only be claimed once.

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bonus code

IDBSUNPALACE

Sun Palace Casino at a Glance

1. UK PLAYERS ACCEPTED – Players from the commonwealth and a few European countries are also accepted. However, the casino banks in US dollars. 

2. REAL TIME GAMING SOFTWARE - Players who love RTG games will feel right at home here. Everything from RTG's world-renowned slots to card and table games is here. Also, Sun Palace recently added live dealer games from Visionary iGaming.

3. GIANT BONUSES – If you are looking for giant bonuses, you'll love Sun Palace Casino. However, the huge bonuses are often canceled out with equally huge wagering requirements.

4. DARK SITE AND DOWNLOADABLE SOFTWARE – While an attempt has been made towards mobile, the site is a bit off the mark. The dark blue and grey links are nearly impossible to see against the black background. Also, it mostly runs on downloadable software. However, there is a Real Time Gaming Android app that can be downloaded from the casino website.

5. EXTREME WITHDRAWAL TIMES – The biggest customer complaint against Sun Palace is the extremely long withdrawal times. While the casino states players should expect withdrawals to take 1-2 weeks, it is often more like 1-2 months.

Sun Palace Casino - Casino Slots

Asgard15 players claimed
Cleopatra's Gold6 players claimed
Fruit Frenzy15 players claimed
Ronin9 players claimed

Deposit and Withdrawal

Deposit Options

MasterCardMasterCard

  • Minimum: £25
  • Maximum: £500

VisaVisa

  • Minimum: £25
  • Maximum: £500

Withdrawal Options

Check by MailCheck by Mail

  • Minimum: £150
  • Maximum: £399.99

Check by CourierCheck by Courier

  • Minimum: £400
  • Maximum: £2,500

NetellerNeteller

  • Minimum: £150
  • Maximum: £5,000

Rewards & Loyalty

Comp Points

Comp points are awarded by wagering money in any game. These points can be used for redeeming cash bonuses. Every 100 comp points earned can be redeemed for £1. The conversion from comp points earned to wagered money depends on where the player ranks in the VIP system. 1 comp point could be earned by wagering anywhere from £8 - £15. The maximum cash out allowed however is only 5x the amount of bonus funds received from the redeemed comp points. Players will also receive an additional bonus based on the amount of comp points redeemed from the previous month. These bonuses are shown in the chart below:

Money Redeemed From Comp Points In The Previous MonthBonus Amount
£200 - £499£25
£500 - £999£50 
£1,000+£75

 

VIP Program

Sun Palace Casino also rewards its players with their VIP system.

The player has the opportunity to rank among 5 different levels: 

 

• Regular

• Silver

• Gold

• Platinum

• Diamond

 

Although their terms and conditions are not very specific as to how players achieve each rank, it is assumed that generally speaking, players who are more active on the casino will be promoted to higher ranks. Benefits such as lower bonus wagering requirements are given to players of higher ranks. The chart below illustrates such benefits:

VIP Wagering Requirements
GamesCash-Out Wagering Requirements
 RegularSilverGoldPlatinumDiamond
Valid Games40x40x35x30x30x
Multihand Video Poker & Video Poker90x80x70x50x50x
Live Dealer Games, Progressives, Craps, Caribbean Hold’em - Stud and Draw, Baccarat, Tri Card Poker, Roulette, Three Card Rummy, Sic Bo, BlackJack and 21 GamesINVALIDINVALIDINVALIDINVALIDINVALID
Maximum Withdrawal£500£500£1,500£2,500£5,000

Promotions

200%

Double Match Up Monday – Get a 200% match bonus.

Play Now
20%

Cash Back Monday – Get 20% cash back up to £500.

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250%

Mad Tuesday – Get a 250% match bonus.

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300%

Wild Wednesday – Get a 300% match bonus up to £300.

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95%

Thirsty Thursday – Receive a 95% match bonus up to £95. You can use this offer up to 3 times.

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250%

Freaky Friday – Receive a 250% match bonus.

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100%

Thank God it’s Saturday – (100%) Get a bonus up to £95. Use this up to 3 times.

Play Now
100%

Super Sunday – (100%) Get a bonus worth up to £150. You can use this 3 times.

Play Now
100%

Earn a £20 refer-a-friend bonus when they deposit £50 or more.

Play Now
Promotions Fine Print

A minimum deposit of £20 is required to participate in any promotion or bonus. All promotions can only be Claimed or Redeemed by using specific coupon codes, which need to be entered prior making the deposit at the cashier.

The standard wagering requirement for bonus funds is 40x. If bonus funds are wagered in Multihand Video Poker and Video Poker, the wagering requirement is increased to 90x. Bonus funds cannot be wagered in the following games: Live Dealer Games, Progressives, Craps, Caribbean Hold’em - Stud and Draw, Baccarat, Tri Card Poker, Roulette, Three Card Rummy, Sic Bo, Blackjack and 21 games.

Any winnings coming from bonus money in accounts in which the last deposit is older than 3 months will expire and be forfeited. Additionally, accounts that are inactive for 180 days or more may be closed by Sun Palace Casino.

 

Contact & Support

mail_outlinesupport@sunpalacecasino.eu

About Sun Palace Casino

Software Featured at Sun Palace Casino 

Most of the games are from Real Time Gaming, a well-known and popular gambling software provider. Unfortunately, since Flash players have been deprecated, the instant play games on Sun Palace Casino are not readily available. That means you will need to download the software onto your home computer or download the app onto your Android device.

While the homepage states that Sun Palace Casino also features live dealer games from Visionary iGaming, links to those games are not on the navigation menu. Perhaps they simply need to update the navigation. In any case, it's disappointing that these games cannot be readily found.

 

Games at Sun Palace Casino for UK Players

While the homepage states that there are live dealer games by Visionary iGaming, these are nowhere to be found on the site. However, you will find the usual assortment of RTG games.

All of the games are organized on the same page, with a table of contents to jump down to each game category. However, it is hard to say how each category is organized, but it is not alphabetically. While browsing through 15 table games is simple enough, finding what you want in a list of 124 slots is more daunting.

Table Games

Currently, there are 15 table games including all of the classic Baccarat, Blackjack, and Roulette games. Sun Palace's selection of classic table games also includes several variations to keep its players engaged.

Slot Games

Sun Palace Casino offers the entire RTG slot catalog of 124 games. These include 3 Reel, 5 Reel, and 6 Reel slots, complete with floating symbols, bonus rounds, and much more. Also, all of these exciting slot games count towards comp points and bonus cash.

Among the most popular slot games at Sun Palace Casino are:

  • Achilles
  • Ninja Star
  • Samba Sunset
  • Aladdin's Wishes
  • Ritchie Valens La Bamba

In all, any UK slot fanatic is sure to find plenty of entertaining games to play for hours. RTG slots are among the most popular games on the planet.

Progressives

While the progressives category includes RTG's wildly popular Aztec Millions, Spirit of the Inca, and Megasaur, you'll also find Caribbean poker games and Let'em Ride.

Aztec's Millions is part of the RTG progressive jackpot network, which means you could cash in a million-dollar win. Playing progressives means the possibilities are nearly endless for a life-changing win!

Video Poker

Video poker fans will be very pleased with the 14 different video poker games offered by Sun Palace Casino. From Jacks or Better to Looses Deuces and everything in between, this is a video poker paradise.

The games can be played with 1, 3, 10, or 52 hands, and for small or high rolling wagers. There is enough here to keep video poker players engaged for years.

Specialty Games

This is the catch-all category for Real Time Gaming's more quirky games, like Banana Jones, Treasure Tree, and Fish Catch. However, it seems like American Roulette, European Roulette, Keno, and Craps would be better categorized as table games.

 

Can Players in the UK Players Access Sun Palace Casino on Mobile?

While the site is mostly mobile responsive, the games are not. While testing on a typical Android phone on the Chrome browser, the games did not adjust to the size of the screen. Thus, they were unplayable. Playing on a larger tablet screen might be better.

Downloading the Android app from the site will probably solve this issue. It's uncertain how the website or the games will respond on an Apple device.

On a desktop computer, clicking on a game icon brings up this message: “ Due to the deprecation of Adobe Flash Player, unfortunately, this game is no longer available on this platform.” This means you will have to download the software.

It appears that outdated software and web design could make it nearly impossible to play instantly on any platform.

 

Sun Palace Casino Promotions and Bonuses for UK Players

Once you register your account and deposit the equivalent of £20, a 150% welcome bonus can be yours. The maximum you can claim is £10,000. Or, you can also claim a 400% welcome bonus with a maximum of £500. However, the wagering requirement for these bonuses is a whopping 50x, bonus + deposit.

There are many other bonuses and promotional offers up for grabs too, such as a 200% and a 150% match bonus with a 40x wagering requirement.

Other offers listed on the homepage include:

£20 free coupon with a 70x wagering requirement

£20 in free spins with a 70x wagering requirement

Blackjack 100% Bonus with an 80x wagering requirement

Jurassic Spins: 200% Match Bonus + 10 FREE SPINS + £25 with a 70x wagering requirement

This is just a small sample of the many bonuses available for both new and existing players. However, players from Europe, Australia, and Asia are required to double the already high wagering requirements.

 

The Loyalty Programme at Sun Palace Casino for UK Players

Sun Palace awards every player with comp points when they wager on the games. Every 100 points earned are redeemable for £1. The precise conversion rate is dependent on the player's position within the VIP programme. A player can earn one point by wagering the equivalent of between £8 - £15, depending on their VIP position.

The maximum cash out is 5x the amount of bonus cash from the redeemed comp points. Also, players can receive more bonuses based on the number of points redeemed the previous month. The amount of this additional bonus is reflected below:

Bonus Cash from Redeemed Comp Points the Previous Month

Bonus 

£200.00 - £499.00

£25.00

£500.00 - £999.00

£50.00

£1,000+

£75.00

 

Sun Palace VIP Programme for UK Players

The VIP programme has five levels, Regular, Silver, Gold, Platinum, and Diamond. While there is no specific information on how UK players can achieve these levels, you can assume that the more you wager, the higher you will rank. VIP benefits are lower wagering requirements for bonuses and higher withdrawal limits.

VIP Wagering Requirements

Games

Bonus Wagering Requirements

 

Regular

Silver

Gold

Platinum

Diamond

Valid Games

40x

40x

35x

30x

30x

Video Poker Games

90x

80x

70x

50x

50x

Progressive Slots, Live Dealer Games, Baccarat, Craps, Roulette, Sic Bo, Tri-card Poker, Caribbean Hold’em games, Three Card Rummy, BlackJack and 21 Games

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Maximum Withdrawal

£500.00

£500.00

£1,500.00

£2,500.00

£5,000.00

 

Banking Options at Sun Palace Casino for UK Players

Keep in mind, all wagers are in USD. While you can make a deposit in GBP, your money will be converted into USD based on true bank exchange rates.

There are several methods with which to make a deposit. However, some may not be available in the UK. All credit and debit card transactions are instantly deposited. Sun Palace Casino uses SSL technology with 2048 bit keys for encryption.

Deposit Method

Minimum

Maximum

Daily

Weekly

Monthly

Bitcoin

£20.00

£5,000.00

na

na

na

Credit and Debit Cards

£25.00

£500.00

£30,000.00

£30,000.00

na

Instant Gift Cards

£35.00

£500.00

£1,000.00

£5,000.00

£20,000.00

MST Gift Card

£5.00

£500.00

na

na

na

Neteller

£10.00

£2,500.00

na

na

na

PaySafeCard

£20.00

£100.00

£250.00

£500.00

£1,000.00

QIWI

£20.00

£100.00

£250.00

£500.00

£1,000.00

SafetyPay

£20.00

£100.00

£250.00

£500.00

£1,000.00

Yandex

£20.00

£100.00

£250.00

£500.00

£1,000.00

 

Withdrawal options are much more limited. 

Withdrawal Method

Minimum Withdrawal

Maximum Withdrawal

Withdrawal Requests

Processing Time

Fees

Restrictions

Direct via ACH

£150.00

£2,500.00

unlimited

na

none

Some country restrictions

Cheque by post

£150.00

£399.00

unlimited

na

none

na

Cheque by courier

£400.00

£2,500.00

unlimited

na

none

na

Bitcoin

£150.00

£1,000.00

unlimited

na

none

na

 

Is Sun Palace Casino a Reputable Place for UK Players?

The major complaint players have of Sun Palace Casino is extremely slow payouts and that customer care is unresponsive to these complaints. However, this is the typical complaint levied towards nearly every online casino.

Of greater concern is the website; it has not been maintained to 21st century standards and does not function as it should either on desktop or mobile. Also, not only are the links hard to see against the black background, many of them redirect to sunpalacecasino.eu. The .eu site is in even more need of an update.

Finally, while there are many generous bonuses to be had, the wagering requirements are extremely high. Some also have cashout limits. All of this makes it unlikely you will really come out a winner.

 

Bottomline

There is very little reason for UK players to sign up at Sun Palace Casino. First off, you may not even be able to play the games, unless you download the software onto your home computer. There is no instant play on a desktop, and the games do not resize on a typical cellphone without downloading the Android app.

There are many more online casinos available to UK players that are more up-to-date and straightforward. A few recommended casinos with a UKGC licence and fully responsive websites include Temple Nile Casino, Avenger Slots, and Villento.

 

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