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United KingdomEstablished 2002
Sun Palace Casino
Sun Palace Casino has been operating since 2002, so it is not a fly-by-night operation. However, it also hasn't exactly kept up with the times. For example, while the site is mostly mobile-friendly, they have used tables on some pages that do not resize. And, whoever designed the site used dark blue and grey for the links; it's nearly impossible to see those against the black background on both desktop and mobile. Also, some of the links redirect to sunpalacecasino.eu, which is a very outdated website.
Owned by the Main Street Vegas Group, Sun Palace Casino is based in Panama and licenced in Costa Rica. Main Street Vegas was established in 1999, and owns four other online casinos, all running on Real Time Gaming software. While the group is overall considered reputable, it's also known for very high wagering requirements and very slow cashouts.
Casino rating: 1 Star
Top bonuses:£1,000 and £10,000 welcome bonusSee all bonuseskeyboard_arrow_right
Payout speed:2 - 28 Days
Minimum buy-in: £25
Highest payout (2017):£1,000,000
200% Double Match
Become first to claim it !!
Get a 200% match bonus up to £2,000. Valid on Slots, Scratch Cards and Keno.
1. Redeem coupon code SLOTS200 at the cashier prior to making your deposit.
Terms and Conditions:
*£20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Valid games include Slots (excluding progressives), Video Slots, Keno and Scratchcards.
*Bonus may only be claimed once.
200% High Roller Double Match
Become first to claim it !!
High Rollers can get a 200% match bonus up to £2,000 that’s valid on Slots, Scratch Cards and Keno.
1. Redeem coupon code SLOTS200 at the cashier prior to making your deposit.
Terms and Conditions:
*£20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Valid games include Slots (excluding progressives), Video Slots, Keno and Scratchcards.
*Bonus may only be claimed once.
£500 Cash Back Bonus
Become first to claim it !!
Players at Sun Palace can earn 20% cash back, up to £500 on all of their Monday deposits.
1. Deposit a minimum of £20 on Mondays between 0:00am to 23:59pm
2. A 20% bonus on all your Monday deposits will be credited to your account on Tuesday.
Terms & Conditions
1. This bonus comes with a 40x wagering requirement.
2. Bonus funds cannot be wagered in the following games: Live Dealer, Progressives, Craps, Caribbean Hold’em, Stand and Draw, Baccarat, Tri Card Poker, Roulette, Three Card Rummy, Sic Bo, Blackjack, and 21 Games.
3. Any winnings coming from bonus money in accounts in which the last deposit is older than 3 months will expire and be forfeited.
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150% Match High Roller Bonus
Become first to claim it !!
High rollers will find a 150% bonus up to £3,000.
1. Redeem coupon code IDBSUNPALACE or 150BONUS at the cashier prior to making your deposit.
Terms and Conditions:
*£20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Bonus may only be claimed once.
400% Welcome Bonus
Become first to claim it !!
New players will find a 400% welcome bonus worth up to £10,000.
1. Create an account at Sun Palace Casino.
2. On your first deposit, redeem the coupon code 400BONUS at the cashier prior to making your deposit.
Terms and Conditions:
*Offer is valid only for a new player's first deposit.
*£20 minimum deposit required.
*Maximum cashout allowed is £2,000.
*The bonus AND initial deposit must be wagered 50x to get a withdrawal.
400% First Deposit Bonus
Become first to claim it !!
Make your first deposit at Sun Palace Casino and get a 400% match bonus up to £10,000.
1. Create an account at Sun Palace Casino.
2. On your first deposit, redeem the coupon code 400BONUS at the cashier prior to making your deposit.
Terms and Conditions:
*Offer is valid only for a new player's first deposit.
*£20 minimum deposit required.
*Maximum cashout allowed is £2,000.
*The bonus AND initial deposit must be wagered 50x to get a withdrawal.
400% Deposit Match Bonus
Become first to claim it !!
Get a 400% deposit match bonus worth up to £10,000, though note that this is only available to first-time players at the casino.
1. Create an account at Sun Palace Casino.
2. On your first deposit, redeem the coupon code 400BONUS at the cashier prior to making your deposit.
Terms and Conditions:
*Offer is valid only for a new player's first deposit.
*£20 minimum deposit required.
*Maximum cashout allowed is £2,000.
*The bonus AND initial deposit must be wagered 50x to get a withdrawal.
400% High Roller Bonus
Become first to claim it !!
High Rollers are in luck at Sun Palace Casino, where they can get a 400% match bonus up to £10,000. Note: new players only.
1. Create an account at Sun Palace Casino.
2. On your first deposit, redeem the coupon code 400BONUS at the cashier prior to making your deposit.
Terms and Conditions:
*Offer is valid only for a new player's first deposit.
*£20 minimum deposit required.
*Maximum cashout allowed is £2,000.
*The bonus AND initial deposit must be wagered 50x to get a withdrawal.
200% Online Slots Bonus
Become first to claim it !!
Enjoy a 200% slots bonus up to £2,000 that’s also valid on Scratchcards and Keno.
1. Redeem coupon code SLOTS200 at the cashier prior to making your deposit.
Terms and Conditions:
*£20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Valid games include Slots (excluding progressives), Video Slots, Keno and Scratchcards.
*Bonus may only be claimed once.
150% Mobile Casino Bonus
Become first to claim it !!
Mobile players can enjoy a 150% deposit match bonus up to £3,000.
1. Redeem coupon code IDBSUNPALACE or 150BONUS at the cashier prior to making your deposit.
Terms and Conditions:
*£20 minimum deposit required.
*The deposit and bonus must be wagered 40x to get a withdrawal.
*Bonus may only be claimed once.
Sun Palace Casino - Casino Slots
15 players claimed
15 players claimed
6 players claimed
9 players claimedDeposit and Withdrawal
Deposit Options
Visa
- Minimum: £25
- Maximum: £500
MasterCard
- Minimum: £25
- Maximum: £500
Withdrawal Options
Check by Mail
- Minimum: £150
- Maximum: £399.99
Neteller
- Minimum: £150
- Maximum: £5,000
Check by Courier
- Minimum: £400
- Maximum: £2,500
Rewards & Loyalty
Comp Points
Comp points are awarded by wagering money in any game. These points can be used for redeeming cash bonuses. Every 100 comp points earned can be redeemed for £1. The conversion from comp points earned to wagered money depends on where the player ranks in the VIP system. 1 comp point could be earned by wagering anywhere from £8 - £15. The maximum cash out allowed however is only 5x the amount of bonus funds received from the redeemed comp points. Players will also receive an additional bonus based on the amount of comp points redeemed from the previous month. These bonuses are shown in the chart below:
| Money Redeemed From Comp Points In The Previous Month | Bonus Amount |
| £200 - £499 | £25 |
| £500 - £999 | £50 |
| £1,000+ | £75 |
VIP Program
Sun Palace Casino also rewards its players with their VIP system.
The player has the opportunity to rank among 5 different levels:
• Regular
• Silver
• Gold
• Platinum
• Diamond
Although their terms and conditions are not very specific as to how players achieve each rank, it is assumed that generally speaking, players who are more active on the casino will be promoted to higher ranks. Benefits such as lower bonus wagering requirements are given to players of higher ranks. The chart below illustrates such benefits:
| Games | Cash-Out Wagering Requirements | ||||
| Regular | Silver | Gold | Platinum | Diamond | |
| Valid Games | 40x | 40x | 35x | 30x | 30x |
| Multihand Video Poker & Video Poker | 90x | 80x | 70x | 50x | 50x |
| Live Dealer Games, Progressives, Craps, Caribbean Hold’em - Stud and Draw, Baccarat, Tri Card Poker, Roulette, Three Card Rummy, Sic Bo, BlackJack and 21 Games | INVALID | INVALID | INVALID | INVALID | INVALID |
| Maximum Withdrawal | £500 | £500 | £1,500 | £2,500 | £5,000 |
Promotions
95%
Thirsty Thursday – Receive a 95% match bonus up to £95. You can use this offer up to 3 times.
Play NowA minimum deposit of £20 is required to participate in any promotion or bonus. All promotions can only be Claimed or Redeemed by using specific coupon codes, which need to be entered prior making the deposit at the cashier.
The standard wagering requirement for bonus funds is 40x. If bonus funds are wagered in Multihand Video Poker and Video Poker, the wagering requirement is increased to 90x. Bonus funds cannot be wagered in the following games: Live Dealer Games, Progressives, Craps, Caribbean Hold’em - Stud and Draw, Baccarat, Tri Card Poker, Roulette, Three Card Rummy, Sic Bo, Blackjack and 21 games.
Any winnings coming from bonus money in accounts in which the last deposit is older than 3 months will expire and be forfeited. Additionally, accounts that are inactive for 180 days or more may be closed by Sun Palace Casino.
Contact & Support
About Sun Palace Casino
Software Featured at Sun Palace Casino
Most of the games are from Real Time Gaming, a well-known and popular gambling software provider. Unfortunately, since Flash players have been deprecated, the instant play games on Sun Palace Casino are not readily available. That means you will need to download the software onto your home computer or download the app onto your Android device.
While the homepage states that Sun Palace Casino also features live dealer games from Visionary iGaming, links to those games are not on the navigation menu. Perhaps they simply need to update the navigation. In any case, it's disappointing that these games cannot be readily found.
Games at Sun Palace Casino for UK Players
While the homepage states that there are live dealer games by Visionary iGaming, these are nowhere to be found on the site. However, you will find the usual assortment of RTG games.
All of the games are organized on the same page, with a table of contents to jump down to each game category. However, it is hard to say how each category is organized, but it is not alphabetically. While browsing through 15 table games is simple enough, finding what you want in a list of 124 slots is more daunting.
Table Games
Currently, there are 15 table games including all of the classic Baccarat, Blackjack, and Roulette games. Sun Palace's selection of classic table games also includes several variations to keep its players engaged.
Slot Games
Sun Palace Casino offers the entire RTG slot catalog of 124 games. These include 3 Reel, 5 Reel, and 6 Reel slots, complete with floating symbols, bonus rounds, and much more. Also, all of these exciting slot games count towards comp points and bonus cash.
Among the most popular slot games at Sun Palace Casino are:
- Achilles
- Ninja Star
- Samba Sunset
- Aladdin's Wishes
- Ritchie Valens La Bamba
In all, any UK slot fanatic is sure to find plenty of entertaining games to play for hours. RTG slots are among the most popular games on the planet.
Progressives
While the progressives category includes RTG's wildly popular Aztec Millions, Spirit of the Inca, and Megasaur, you'll also find Caribbean poker games and Let'em Ride.
Aztec's Millions is part of the RTG progressive jackpot network, which means you could cash in a million-dollar win. Playing progressives means the possibilities are nearly endless for a life-changing win!
Video Poker
Video poker fans will be very pleased with the 14 different video poker games offered by Sun Palace Casino. From Jacks or Better to Looses Deuces and everything in between, this is a video poker paradise.
The games can be played with 1, 3, 10, or 52 hands, and for small or high rolling wagers. There is enough here to keep video poker players engaged for years.
Specialty Games
This is the catch-all category for Real Time Gaming's more quirky games, like Banana Jones, Treasure Tree, and Fish Catch. However, it seems like American Roulette, European Roulette, Keno, and Craps would be better categorized as table games.
Can Players in the UK Players Access Sun Palace Casino on Mobile?
While the site is mostly mobile responsive, the games are not. While testing on a typical Android phone on the Chrome browser, the games did not adjust to the size of the screen. Thus, they were unplayable. Playing on a larger tablet screen might be better.
Downloading the Android app from the site will probably solve this issue. It's uncertain how the website or the games will respond on an Apple device.
On a desktop computer, clicking on a game icon brings up this message: “ Due to the deprecation of Adobe Flash Player, unfortunately, this game is no longer available on this platform.” This means you will have to download the software.
It appears that outdated software and web design could make it nearly impossible to play instantly on any platform.
Sun Palace Casino Promotions and Bonuses for UK Players
Once you register your account and deposit the equivalent of £20, a 150% welcome bonus can be yours. The maximum you can claim is £10,000. Or, you can also claim a 400% welcome bonus with a maximum of £500. However, the wagering requirement for these bonuses is a whopping 50x, bonus + deposit.
There are many other bonuses and promotional offers up for grabs too, such as a 200% and a 150% match bonus with a 40x wagering requirement.
Other offers listed on the homepage include:
£20 free coupon with a 70x wagering requirement
£20 in free spins with a 70x wagering requirement
Blackjack 100% Bonus with an 80x wagering requirement
Jurassic Spins: 200% Match Bonus + 10 FREE SPINS + £25 with a 70x wagering requirement
This is just a small sample of the many bonuses available for both new and existing players. However, players from Europe, Australia, and Asia are required to double the already high wagering requirements.
The Loyalty Programme at Sun Palace Casino for UK Players
Sun Palace awards every player with comp points when they wager on the games. Every 100 points earned are redeemable for £1. The precise conversion rate is dependent on the player's position within the VIP programme. A player can earn one point by wagering the equivalent of between £8 - £15, depending on their VIP position.
The maximum cash out is 5x the amount of bonus cash from the redeemed comp points. Also, players can receive more bonuses based on the number of points redeemed the previous month. The amount of this additional bonus is reflected below:
Bonus Cash from Redeemed Comp Points the Previous Month | Bonus |
£200.00 - £499.00 | £25.00 |
£500.00 - £999.00 | £50.00 |
£1,000+ | £75.00 |
Sun Palace VIP Programme for UK Players
The VIP programme has five levels, Regular, Silver, Gold, Platinum, and Diamond. While there is no specific information on how UK players can achieve these levels, you can assume that the more you wager, the higher you will rank. VIP benefits are lower wagering requirements for bonuses and higher withdrawal limits.
VIP Wagering Requirements
Games | Bonus Wagering Requirements | ||||
| Regular | Silver | Gold | Platinum | Diamond |
Valid Games | 40x | 40x | 35x | 30x | 30x |
Video Poker Games | 90x | 80x | 70x | 50x | 50x |
Progressive Slots, Live Dealer Games, Baccarat, Craps, Roulette, Sic Bo, Tri-card Poker, Caribbean Hold’em games, Three Card Rummy, BlackJack and 21 Games | NULL | NULL | NULL | NULL | NULL |
Maximum Withdrawal | £500.00 | £500.00 | £1,500.00 | £2,500.00 | £5,000.00 |
Banking Options at Sun Palace Casino for UK Players
Keep in mind, all wagers are in USD. While you can make a deposit in GBP, your money will be converted into USD based on true bank exchange rates.
There are several methods with which to make a deposit. However, some may not be available in the UK. All credit and debit card transactions are instantly deposited. Sun Palace Casino uses SSL technology with 2048 bit keys for encryption.
Deposit Method | Minimum | Maximum | Daily | Weekly | Monthly |
Bitcoin | £20.00 | £5,000.00 | na | na | na |
Credit and Debit Cards | £25.00 | £500.00 | £30,000.00 | £30,000.00 | na |
Instant Gift Cards | £35.00 | £500.00 | £1,000.00 | £5,000.00 | £20,000.00 |
MST Gift Card | £5.00 | £500.00 | na | na | na |
Neteller | £10.00 | £2,500.00 | na | na | na |
PaySafeCard | £20.00 | £100.00 | £250.00 | £500.00 | £1,000.00 |
QIWI | £20.00 | £100.00 | £250.00 | £500.00 | £1,000.00 |
SafetyPay | £20.00 | £100.00 | £250.00 | £500.00 | £1,000.00 |
Yandex | £20.00 | £100.00 | £250.00 | £500.00 | £1,000.00 |
Withdrawal options are much more limited.
Withdrawal Method | Minimum Withdrawal | Maximum Withdrawal | Withdrawal Requests | Processing Time | Fees | Restrictions |
Direct via ACH | £150.00 | £2,500.00 | unlimited | na | none | Some country restrictions |
Cheque by post | £150.00 | £399.00 | unlimited | na | none | na |
Cheque by courier | £400.00 | £2,500.00 | unlimited | na | none | na |
Bitcoin | £150.00 | £1,000.00 | unlimited | na | none | na |
Is Sun Palace Casino a Reputable Place for UK Players?
The major complaint players have of Sun Palace Casino is extremely slow payouts and that customer care is unresponsive to these complaints. However, this is the typical complaint levied towards nearly every online casino.
Of greater concern is the website; it has not been maintained to 21st century standards and does not function as it should either on desktop or mobile. Also, not only are the links hard to see against the black background, many of them redirect to sunpalacecasino.eu. The .eu site is in even more need of an update.
Finally, while there are many generous bonuses to be had, the wagering requirements are extremely high. Some also have cashout limits. All of this makes it unlikely you will really come out a winner.
Bottomline
There is very little reason for UK players to sign up at Sun Palace Casino. First off, you may not even be able to play the games, unless you download the software onto your home computer. There is no instant play on a desktop, and the games do not resize on a typical cellphone without downloading the Android app.
There are many more online casinos available to UK players that are more up-to-date and straightforward. A few recommended casinos with a UKGC licence and fully responsive websites include Temple Nile Casino, Avenger Slots, and Villento.
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