Canadian Gaming Association Partners with iGaming Academy

The Canadian Gaming Association (CGA) has partnered with the iGaming Academy to launch the CGA Academy, a fully specialized online training solution. The CGA Academy will offer up-to-date compliance and skills training courses and a robust Learning Management System (LMS), all specialised for the gaming industry.

CGA chose to partner with the iGaming Academy because of the latter’s focus on up-to-date content, customised solutions, and superior services.

Unified standard

This new collaboration will ensure that gaming companies in Canada are able to easily access high quality, regulator-approved training content year-round, a statement said. Training will be available in an interactive online format, and companies will have the option to create their own bespoke online learning portal from the ground up, with the ability to customise course selection, training variables and assign, track and easily report on employee progress.

The collaboration will set a unified standard of gaming education across Canada covering topics such as Canadian Anti-Money Laundering, sports betting, COVID-19 readiness, responsible gaming, CRM and many more. Staff will receive access through a training portal, via individual accounts. Certificates will be available for download upon successful completion of the training and assessments.

Charles Harper, head of North America iGaming Academy said he could not overstate the importance of providing training in an economical and effective way.

“There are a lot of big changes coming and the mission of this partnership and the CGA Academy is to help make sure organisations and their employees have the information and training they need to be successful. Now more than ever it is important to provide training in as economical and effective a way as possible and our eLearning does just that,” Harper said.

In a blog post, Harper explained that the GCA’s mandate of advocacy and education requires an online and interactive platform with the added portability of mobile access. 

“Operators also require precise logging of training progress in order to comply with regulators. Moreover, this training platform could be customised to suit the needs of each region as well as individual companies, but more importantly gaming companies can acquire effective and efficient compliance training that is jurisdictionally relevant and always kept up to date,” Harper said.

Jaime Debono, the Managing Director of iGaming Academy, said the collaboration with CGA offers operators in Canada a route to conformity through training with the relevant jurisdictional regulations. 

“It’s also future-proofed, with any changes to regulation being applied directly to the training,” Debono said.

CGA delivering on its mandate

As part of its commitment to expand services to the gaming industry, the CGA has been planning an expansion into training for some time as part of its mandate. 

The CGA has developed a National Education Initiative. Under this initiative, the CGA undertook feasibility studies on developing a national approach to industry training and education. It also undertook a needs assessment to identify challenges and determine whether or not there was an appetite for a more cohesive and centered approach to training for the Canadian gaming industry.

Following the needs assessment, the CGA decided to partner with the iGaming Academy, which will help deliver on these key needs. 

“As we pursue our mandate of education and advocacy, we are thrilled to partner with iGaming Academy to provide quality learning and development opportunities that have been designed specifically for the Canadian gaming industry. Having access to up-to-date and relevant training is important given the rapidly changing and increasingly technology-driven nature of our industry, and we look forward to expanding the CGA Academy over the years to come,” Paul Burns, the President and CEO of CGA, said.

The iGaming Academy is part of The Conexus Group. It currently trains more than 40,000 professionals every year across more than 100 companies in more than 45 countries. The company specialises in industry-specific compliance and product eLearning and has extensive experience training professionals of all levels within online gaming, land-based casinos, lotteries, and betting shops.

The Conexus Group’s other gaming brands, including Pentasia recruitment and Partis consulting, also have extensive experience operating within the African gaming market, as well as worldwide.